Indiana University Health · 13 hours ago
IS Intermediate Business Analyst- Service Desk
Indianapolis, IN
Full-time
Hybrid
Mid Level
3+ years expIndiana University Health is seeking individuals to join their IS Infrastructure Operations team as an Intermediate Business Analyst. This role acts as a liaison between IT and business units, focusing on the development, implementation, and support of new systems and enhancements while solving moderately complex problems and analyzing solutions.
EducationHealth CareHospital
Responsibilities
Acts as a liaison between IT and business units for the development, implementation and support of new systems and enhancements under moderate level of guidance and direction
Assesses and interprets customer needs and objectives to evaluate new applications or enhance existing applications, document and test system requirements, and work collaboratively with the development team to recommend solution alternatives
Assists in the preparation of communications and presentations on system enhancements and/or alternatives
Solves moderately complex problems
Analyzes possible solutions using standard procedures
Prioritizes and organizes own work to meet deadlines
This role supports our service desk in evaluating call volume, ticket volume, and analysis of trends as they come in
Qualification
Required
Bachelor's degree preferred or equivalent experience
3-5 years of experience required
Requires experience in single business area and application (package and custom)
Requires Experience implementing or supporting applications (ERP, HR payroll, Finance)
Requires experience with MS Office (PowerPoint, Vizio, Word)
Requires experience facilitating/ leading requirement gathering sessions
Requires experience with process modeling requirements and test plans
Preferred
Ideal candidates will have previous experience with a ticketing system
Ideal candidates will have experience with process improvement
Nice to have call center experience
Company
Indiana University Health
Indiana University Health is an academic medical center and comprehensive healthcare system. It is a sub-organization of Indiana University Bloomington.
10001+ employees
H1B Sponsorship
Indiana University Health has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (140)
2024 (25)
2023 (15)
2022 (23)
2021 (11)
2020 (6)
Funding
Current Stage
Late StageTotal Funding
$1.19MKey Investors
Ball Brothers FoundationHealth Resources and Services Administration
2024-11-02Grant· $0.01M
2023-07-21Grant· $1.17M
Leadership Team
Jennifer Alvey
Senior Vice President and Chief Financial Officer
Kelly Whitaker
Program Manager (Supporting SVP/CFO)
Recent News
Inside INdiana Business
2025-12-18
Inside INdiana Business
2025-10-09
2025-09-22
Company data provided by crunchbase