Presidio · 15 hours ago
Technician, Streaming Services (USA Remote)
United States
Full-time
Remote
Entry Level
1+ years expPresidio is at the forefront of a global technology revolution, transforming industries through cutting-edge digital solutions and next-generation AI. The Streaming Services Technician will manage and support live event video delivery, working with internal and external teams to ensure timely resource availability and resolution of issues.
Cloud InfrastructureInformation ServicesInformation Technology
Responsibilities
Timely Creation, Support, and Destruction of video delivery resources through GUI-based internal platforms on a per-event basis
Triage and troubleshoot issues involving audio and video streaming
Documentation of troubleshooting and resolution of issues encountered or reported pre, in, and post-event within an internal ticketing system
Participate in training and shadowing internal and 3rd party vendors to understand product and support flows
Create procedural workflow diagrams to assist with new engagements and step-by-step guides for support
Interact and work directly with multiple advanced engineering groups and vendors to escalate technical issues, provide customer updates, and drive incidents to resolution often collaborating between more than one group at a time
Manage and respond to electronic alerts, notifications, and changes to environments
Be available while on-shift through several different venues – Instant Messaging, phone, emails and any new and acceptable methods of communication as deemed appropriate
Timely Creation, Support, and Destruction of video delivery resources through GUI-based internal platforms on a per-event basis
Triage and troubleshoot issues involving audio and video streaming
Documentation of troubleshooting and resolution of issues encountered or reported pre, in, and post-event within an internal ticketing system
Participate in training and shadowing internal and 3rd party vendors to understand product and support flows
Create procedural workflow diagrams to assist with new engagements and step-by-step guides for support
Interact and work directly with multiple advanced engineering groups and vendors to escalate technical issues, provide customer updates, and drive incidents to resolution often collaborating between more than one group at a time
Manage and respond to electronic alerts, notifications, and changes to environments
Be available while on-shift through several different venues – Instant Messaging, phone, emails and any new and acceptable methods of communication as deemed appropriate
Qualification
Required
High School Diploma/GED or Bachelor's degree and/or military experience
Minimum of 1+ years of experience working in Technical Operations Center, Network Operations Center, Managed Services, IT professional services, or call center environment
1+ year work or education experience maintaining, utilizing, and troubleshooting Broadcast or Content Delivery Networks, Cisco IOS and/or AWS Media Components
1+ year work or education experience utilizing a ticketing system such as Remedy, ServiceNow
1+ year in networking using command line/terminal interfaces
1+ years of experience working in a service desk environment
Ability to expand skillset and knowledge rapidly and focus on specific technological products
Ability to multi-task while being attentive and communicating within a team setting
Basic understanding of video routing that requires low-latency and high-bandwidth availability
Handling and escalating highly impactful operational issues to upper Management and/or 3rd party vendor escalation
Ability to follow a checklist
Basic understanding of networking components
Documentation and Diagram experience using LucidChart, Navvia and/or Microsoft Word
Must be available to work between 5:00 PM EST through 3:00 AM EST Tuesday through Saturday every week
Must have Internet Speeds of at least 200 Mbps to handle tools and live streaming platforms in real time
Preferred
2 year degree in a computer related field is preferred
Experience with live broadcast feeds preferred
Live Video Broadcast exposure (Live Event, Multicast, Encoding/Decoding)
AWS Streaming (MediaLive, MediaConnect, Elemental Live, Elemental Link)
ZenMaster/Zixi exposure
Ability to learn quickly and interpret instructions
Ability to work in a fast paced and ever-evolving environment
Customer service skills and client focus
Maintaining complex operational processes
Experience with a managed services provider is a plus
Experience with ServiceNow ITSM a plus
A drive for Achievement and Effort
Attention to Detail, Analytical Thinking
Teamwork, Dependability, Integrity, Persistence, Adaptability and Flexibility
Company
Presidio
Presidio provides managed services and network solutions technologies.
1001-5000 employees
Funding
Current Stage
Public CompanyTotal Funding
unknown2024-04-02Acquired
2017-03-09IPO
2011-04-04Private Equity
Leadership Team
Manny Korakis
Chief Financial Officer
Punish Malhotra
Senior Vice President, P&L MS
Recent News
2026-01-09
Company data provided by crunchbase