Associated Investor Services, Inc. · 13 hours ago
Client Services Administrator
Fort Lauderdale, FL
Full-time
Onsite
Mid, Senior Level
$60K/yr - $90K/yrAssociated Financial & Investor Services is a growing wealth management firm committed to delivering high-quality client experiences. The Client Services Administrator will serve as a key point of contact for client service requests, coordinate workflows across advisors, and manage account servicing to ensure seamless support for clients.
Financial ServicesProfessional ServicesWealth Management
Hiring Manager
Shawn Wooden
Responsibilities
Schedule client meetings across multiple advisors and internal specialists (e.g., planning, investments, retirement, benefits) based on client needs—not tied to one advisor’s calendar ownership
Coordinate meeting logistics end-to-end: confirmations, attendee alignment, meeting links/rooms, and required pre-work
Ensure the right team is in the room: match agenda items to the appropriate internal resources and ensure coverage/backup when needed
Maintain consistent meeting workflows (templates, agendas, pre-meeting checklists), without owning advisor calendar upkeep
Act as a primary point of contact for client service requests, delivering proactive communication, clear expectations, and tight follow-through
Manage servicing items including (as applicable): distributions, deposits, address/bank changes, beneficiary updates, paperwork, check requests, money movement, and ongoing account maintenance
Escalate and route requests appropriately within the ensemble (advisor vs. operations vs. investment team), ensuring ownership does not get lost
Manage account opening and maintenance workflows across account types (taxable, IRA/Roth, trust, etc.) in coordination with Operations
Submit items in good order with correct documentation, required approvals, and compliant records
Track requests from initiation through completion; provide status updates to clients and internal stakeholders
Execute or coordinate trading, reallocations, and model implementation per firm process, approvals, and documentation standards
Liaise with Operations and investment team to resolve trade breaks, restrictions, funding timing, and post-trade follow-through
Own or lead specialized workflows that support scale and consistency in an ensemble: Cost basis research, corrections, and updates; RMD calculations and maintenance of master RMD tracking lists; SIMPLE IRA annual forms and ongoing maintenance; Morningstar specialty support (reports/templates/requests); Client portal access set-up and troubleshooting; Coordination with third-party trustees for trust account processes and follow-through; Support and uplift other admins by documenting procedures, providing guidance, and serving as a resource for complex/HNW requests
Apply consistent service standards across advisors (same checklists, same client experience, same documentation discipline)
Ensure handoffs between advisors, admins, and Operations are clean and documented so any team member can step in seamlessly
Maintain tracking systems and dashboards (service request logs, RMD lists, project lists) to prevent bottlenecks and 'dropped balls.'
Qualification
Required
Series 7 license required (active or eligible to transfer)
Candidate must be authorized to support or execute trading and reallocations in accordance with firm policies, approvals, and documentation standards
Experience working within a regulated environment (RIA or broker-dealer) is required, with a strong understanding of compliance, documentation discipline, and audit readiness
Ensemble-first Mindset (Non-negotiable): Operates as a firm resource, not 'assigned to one advisor.'
Comfortable supporting multiple advisors/teams with competing priorities while maintaining fairness, transparency, and service consistency
Strong at handoffs, shared ownership, and making the 'next best action' obvious to the team
Polished, calm communicator with proactive updates and excellent follow-through
High empathy with firm, professional boundaries
Checklist-driven and detail-obsessed; low error tolerance
Strong prioritization and triage skills; escalates early with solutions
Self-directed, takes initiative, drives items to completion, documents thoroughly
Process-improvement oriented (simplifies workflows, reduces NIGO, improves cycle times)
Learns platforms quickly; can troubleshoot, document SOPs, and train others
Comfortable with CRM/custodian platforms, Excel, portals, and reporting tools
Preferred
Additional licenses (Series 63/66, Life & Health) are a plus but not required
Company
Associated Investor Services, Inc.
Associated Financial Consultants & Investor Services is dedicated to the creation and conservation of lifetime assets.
Founded in 1989
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Shawn Wooden
Financial Advisor | Vice President | Partner
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