Customer Advocate I, VM, Market Operations jobs in United States
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Carvana · 3 days ago

Customer Advocate I, VM, Market Operations

positionSan Diego, CA
timeFull-time
remoteOnsite
seniorityEntry Level
money$22/hr - $24/hr
date2+ years exp

Carvana is the fastest-growing used automotive retailer in U.S. history, seeking Customer Advocates to enhance the car-buying experience. The role involves creating memorable customer interactions at the Vending Machine, completing customer paperwork, and addressing inquiries related to the vending machine process.

AutomotiveAutonomous VehiclesE-Commerce
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Responsibilities

Create an amazing and memorable pick up experience for our customers; you’ll be the face of Carvana when customers come onsite to our car Vending Machine
Complete customer paperwork and include thorough notes in our customer tracking system
Swiftly address any customer questions or minor technical issues related to the vending machine process, ensuring a positive and memorable experience
Consistently drive safe and maintain a clean driving record in accordance with Carvana's CMV Driver Qualification policy

Qualification

Customer-facing experienceNotary certificationVehicle Verifier licenseCustomer tracking systemPhysical staminaManual dexterityEnglish proficiencyTeam player

Required

At least 2 years of customer-facing experience
Ability to perform physically demanding tasks like detailing vehicles and loading/unloading vehicles onto our Vending Machine
Ability to walk/stand and sustain physical activity for extended periods of time (8+ hours)
Must be able to read, write, speak and understand English
Requires high and low levels of movement with the ability to reach with arms, twist, kneel, crouch, climb, balance, and squat
Requires the grasping, carrying, lifting, pushing, and pulling of items of 50lbs
Frequent driving requires excellent visual acuity and manual dexterity
Must be at least 21 years of age
Must possess a valid driver's license
Candidates must have (or be able to obtain) a Notary in your local jurisdiction within the first 90 days of employment
Candidates must be able to satisfy state-specific requirements related to access DMV/title and registration systems
California employees must obtain a Vehicle Verifier license within the first 90 days of employment

Benefits

401(k) with Carvana match
100% Company Paid Healthcare Premiums plus Dental + Vision benefits
Wellness program to support mental, physical and financial health
Pet care savings program
Generous paid time off (13 days for the first year, increases to 20 days thereafter)
Tuition reimbursement
Student loan repayment program
Carvana Shares
Employee Stock Purchase Plan discount
Extensive internal growth and professional development opportunities

Company

Carvana

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Carvana is an e-commerce platform that buys and sells used cars.
dateFounded in 2012
location
Tempe, Arizona, USA
people-size10001+ employees
web-link
http://www.carvana.com

Funding

Current Stage
Public Company
Total Funding
$5.16B
Key Investors
Stellantis-FsAlly Financial
2025-11-19Post Ipo Debt· $99M
2023-07-27Post Ipo Equity· $225M
2022-02-24Post Ipo Debt· $3.27B

Leadership Team

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Ernie Garcia
Founder and CEO
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Shekita Hayes
Co-Founder/COO
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Recent News

Bizjournals.com Feed (2025-11-12 15:43:17)
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2026-01-13
Company data provided by crunchbase