AIR Communities ยท 18 hours ago
Traveling Community Operations Support Specialist
Denver, CO, USA
Full-time
Hybrid
Mid Level
$65K/yr - $75K/yrAIR Communities owns and operates best-in-class apartment communities in major markets across the country. The Traveling Community Operations Support Specialist provides field operations support across communities, focusing on community setup, revenue generation, and enhancing customer experience.
Commercial Real EstateReal EstateRental Property
Responsibilities
Acts as a representative of operations and supports the successful launch, stabilization, or improvement of assigned communities
Responsible for enhancing the customer experience through excellent service, supporting resident acquisition and retention, and ensuring community readiness
Provides hands-on support with day-to-day operations, training on systems and processes, and covering positions as needed
Serves as a subject matter expert on operational policies and procedures, supporting both community teams and central operations
This role supports the successful setup of new communities and the implementation of projects focused on revenue generation and enhancing the customer experience
It provides both on-site and remote operational support across multiple communities to ensure consistency in service delivery and adherence to company standards
The position partners with community teams to drive revenue through resident acquisition and retention efforts, including direct support with leasing and customer service
It is also responsible for training and supporting team members on systems, processes, and daily operational procedures to ensure successful adoption and execution
As a subject matter expert in operations, the role assists with troubleshooting, resolving resident concerns, and training on-site teams
It also may provides temporary staffing coverage for community positions during vacancies or high-demand periods
In collaboration with leadership, the role identifies process improvements, supports revenue initiatives, and shares updates on project status and community performance
Regular communication and reporting to central operations, leadership, and other key stakeholders
Qualification
Required
Ability to travel at least 75% of the time with easy access to large Airport
Proven ability to lead and support cross-functional teams in a fast-paced, project-driven environment
Experience in community operations, customer service, and leasing with a strong understanding of sales strategies and resident acquisition
Highly organized with attention to detail and the ability to manage multiple priorities
Strong communication and interpersonal skills, with a customer-first mindset and a collaborative approach to problem-solving
Technologically proficient with experience in property management systems and tools
Demonstrated ability to support training efforts, and provide operational coverage as needed
Preferred
Understanding of financial processes, including budgets and variance review
A background in process improvement, community setup, or operations support
Leadership or project management experience
Benefits
25% Rent Discount at any AIR community (a rental application is required, and certain exclusions apply).
Medical, dental, vision, and life insurance options, HSA/FSA plans, short and long-term disability paid by the company.
401(k) plan with employer contribution.
Paid time off including vacation, sick time, and 12 holidays.
Paid parental leave of up to 16 weeks.
Tuition assistance program and up to 100% reimbursement for job-related certifications and licenses.
15 hours of paid time annually for community service.
Commuter benefits and pet insurance.
Consumer discounts on various products and services.
Opportunities for ongoing professional development, leadership training, and career growth.
Company
AIR Communities
AIR Communities is a real estate firm that provides apartment leasing, housing, essential services and offers property management services.
Founded in 2020
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2024-04-08Acquired
Leadership Team
Patti Shwayder
Senior Vice President and Chief Corporate Responsibility Officer
Joshua Minix
Chief Investment Officer
Recent News
2025-07-24
2025-06-06
Business Wire
2025-03-21
Company data provided by crunchbase