Comcast · 14 hours ago
Manager 1, Quality Assurance
Philadelphia, PA
Full-time
Onsite
Mid, Senior Level, Lead/Staff
8+ years expComcast is the nation’s largest technology provider to small businesses and one of the leading service providers to the Enterprise market. The Manager 1, Quality Assurance is responsible for overseeing a Quality Assurance team and ensuring the successful completion of product and service testing, while implementing quality assurance systems and managing performance metrics.
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Responsibilities
Manages a Quality Assurance team responsible for the planning and successful completion of product and service testing
Lead release, testing, and market readiness activities for telecom regional rollouts
Manage UAT strategy, readiness, test plans, test cases, and execution across markets
Define and enforce quality gates aligned with deployment milestones
Coordinate training and communications to support call centers and business users
Manage test environments, test data, and defect triage, including daily defect reviews
Provide daily testing status, defect reports, and readiness metrics
Identify and escalate risks and issues impacting release timelines
Support cutover planning, go/no-go decisions, and post-release validation
Provides guidance to the Quality Assurance and Product and Development teams in identifying product and technical requirements. Serves as primary point of contact between the Quality Assurance team and Product and Development teams
Collaborates with various departments to ensure timely delivery of all documents required to support testing
Directs the development of test cases and detail test scenarios for Quality Assurance Engineers. Identifies potential test applications and automation tools
Monitors testing, including tracking test deficiencies, the development of improvements and gathering metrics to report progress to leadership team
Ensures product problems are properly identified and prioritized in the formal defect tracking system and change control processes to determine release-readiness
Provides technical leaderships and consultation with regards to test philosophies and methodologies, practices, procedures and techniques
Coordinates internal and external software testers and facilities. Works with vendors to troubleshoot problems when necessary
Participates in product teams and the software development life cycle process
Collaborates with leadership team to identify, define and measure departmental key goals
Consistent exercise of independent judgment and discretion in matters of significance
Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary
Other duties and responsibilities as assigned
Qualification
Required
8+ years' experience in telecom testing, release, or QA leadership roles
Hands-on experience with UAT, defect management, and release coordination
Proficiency in JIRA, Azure DevOps, HP ALM, TestRail, or similar tools
Strong communication, leadership, and stakeholder management skills
Regular, consistent and punctual attendance
Must be able to work nights and weekends, variable schedule(s) and overtime as necessary
Understand our Operating Principles; make them the guidelines for how you do your job
Own the customer experience - think and act in ways that put our customers first
Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology
Win as a team - make big things happen by working together and being open to new ideas
Be an active part of the Net Promoter System
Drive results and growth
Support a culture of inclusion in how you work and lead
Do what's right for each other, our customers, investors and our communities
Preferred
Strong knowledge of telecom systems (BSS/OSS, CRM, billing, provisioning preferred)
Experience in Agile / SAFe / DevOps environments
Bachelor's Degree
Benefits
Best-in-class Benefits
An array of options
Expert guidance
Always-on tools
Company
Comcast
Comcast is a media and technology company that provides broadband internet, mobile services, and entertainment platforms. It is a sub-organization of SkyShowtime.
10001+ employees
H1B Sponsorship
Comcast has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (705)
2024 (561)
2023 (624)
2022 (750)
2021 (588)
2020 (583)
Funding
Current Stage
Public CompanyTotal Funding
$4.92BKey Investors
California Public Utilities CommissionMassachussetts Broadband InstituteMaine Connectivity Authority
2025-11-13Grant· $3.2M
2024-07-02Grant· $2.69M
2023-04-24Grant· $0.28M
Leadership Team
Neil Smit
President and Chief Executive Officer
Candy Lawson
SVP, Chief Compliance Officer and Senior Deputy General Counsel
Recent News
Fierce Network
2026-01-11
2026-01-07
2026-01-07
Company data provided by crunchbase