Genesys · 17 hours ago
Sr. Manager, Crisis Management - Global Security
Indiana, United States
Full-time
Hybrid
Senior Level, Lead/Staff
$128K/yr - $226K/yr
8+ years expGenesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. The Senior Manager, Crisis Management – Global Security plays a critical leadership role in protecting Genesys employees, facilities, and operations from disruption by leading enterprise-wide crisis management and security readiness programs.
Artificial Intelligence (AI)Cloud ComputingSaaSSoftware
Responsibilities
Lead the enterprise crisis management program, including governance, policies, frameworks, and all-hazards response playbooks
Serve as the primary escalation lead for incidents affecting employees, offices, data centers, or corporate reputation
Coordinate the Global Crisis Management Team and act as a liaison to executive leadership during significant incidents
Direct cross-functional response efforts with Corporate Communications, Human Resources, Information Technology, Legal, and Facilities teams
Conduct after-action reviews and root cause analyses, and implement corrective actions to strengthen future readiness
Partner with the Global Security team to ensure cohesive risk mitigation across crisis response, facility security, and workplace safety programs
Support enterprise security initiatives, including threat and vulnerability assessments, protective intelligence reviews, executive protection strategies, and global site security planning
Provide subject matter expertise on guard force operations, access control standards, and emergency response procedures to maintain consistent security posture
Contribute crisis management insight to physical security system design, site build-outs, and security technology deployments
Lead the business continuity management lifecycle, including risk assessments, business impact analyses, and continuity plan development
Collaborate with Information Technology and business leaders to align technology resilience with business recovery objectives, including RTO and RPO targets
Oversee testing, exercises, and audits of business continuity and disaster recovery plans across major business functions
Maintain current documentation and ensure compliance with internal standards, audit requirements, and applicable regulatory expectations
Develop and deliver enterprise-wide crisis management and business continuity training programs
Promote a culture of preparedness through education, simulations, and awareness initiatives
Maintain governance documentation, key performance indicators, and readiness reporting for senior leadership and audit committees
Ensure resilience considerations are integrated into enterprise risk management and physical security governance frameworks
Qualification
Required
Bachelor's Degree in Emergency Management, Security Management, Business Administration, or a related field
Eight to ten or more years of experience in crisis management, business continuity, corporate security, or law enforcement
Demonstrated experience operating in global, fast-paced, and technology-driven environments
Deep knowledge of crisis management, business continuity, and physical security best practices
Proven ability to lead and coordinate multi-functional incident response efforts across distributed organizations
Strong communication and influencing skills with executive leaders and cross-functional stakeholders
Ability to assess complex operational risks and develop practical, scalable mitigation strategies
Calm and effective decision-making under pressure, with sound judgment in high-impact situations
Preferred
Certified Business Continuity Professional (CBCP)
Member of the Business Continuity Institute (MBCI)
Certified Protection Professional (CPP)
Physical Security Professional (PSP)
Certified Emergency Manager (CEM)
Benefits
Medical, Dental, and Vision Insurance.
Telehealth coverage
Flexible work schedules and work from home opportunities
Development and career growth opportunities
Open Time Off in addition to 10 paid holidays
401(k) matching program
Adoption Assistance
Fertility treatments
Company
Genesys
Genesys enables organizations to orchestrate the best AI-powered experiences to drive customer loyalty and growth.
5001-10000 employees
H1B Sponsorship
Genesys has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2021 (2)
Funding
Current Stage
Late StageTotal Funding
$2.98BKey Investors
Salesforce VenturesPermira
2025-07-31Corporate Round· $1.5B
2021-12-06Private Equity· $580M
2016-07-22Private Equity· $900M
Leadership Team
Tony Bates
Chairman and CEO
Brian Swartz
Chief Financial Officer
Recent News
2026-01-08
2025-12-30
2025-12-27
Company data provided by crunchbase