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Horizon Realty Advisors · 17 hours ago

Account Manager

Ellensburg, Washington

Full-time

Onsite

Mid Level

$17/hr - $19/hr

Horizon Realty Advisors is a fast-growing property management company that owns and operates over 50 apartment communities nationwide. They are seeking a full-time Account Manager to manage leasing, marketing, and collection efforts for an apartment community, ensuring compliance with standards and maintaining positive resident relations.

Real Estate

Senior Management

Responsibilities

Maintain positive resident relations through superior service

Participate in the daily operations of the property

Collect all rent, post rent, take action on delinquent rent

Performs weekly, monthly, and quarterly audits of scheduled billing, insurance participants, resident account ledgers, other income charges, etc. in accordance with HRA standards

Ensure property is complaint with OSHA standards

Work with marketing team to execute and create a marketing plan

Assist with leasing activities and lease execution

Consults with prospective residents. Conducts phone, online, and tour sales with prospective and current residents

Research property, market, and university demographics. Has a thorough understanding of the property's target demographic and uses knowledge/strategies to reach the property's desired audience with all digital marketing efforts

Performs weekly, monthly, and quarterly lease file audits as needed to ensure scheduled billing, concessions, and all applicable paperwork is correct and ready for move-in day for all prospective residents and renewals

Participate in resident retention events and endeavors

Assist in Maintenance follow ups

Develops a Marketing Plan with the Property Manager and Corporate Team

Assists with turn walks prior to move-ins, as well as any other turn-related duties as directed

Thorough knowledge of office applications and company policies

Qualification

Resident relationsMarketing plan developmentLeasing activitiesOSHA complianceDigital marketing strategiesCustomer serviceTeam supervisionAuditing skills

Required

Maintain positive resident relations through superior service

Participate in the daily operations of the property

Collect all rent, post rent, take action on delinquent rent

Perform weekly, monthly, and quarterly audits of scheduled billing, insurance participants, resident account ledgers, other income charges, etc. in accordance with HRA standards

Ensure property is compliant with OSHA standards

Work with marketing team to execute and create a marketing plan

Assist with leasing activities and lease execution

Consult with prospective residents. Conduct phone, online, and tour sales with prospective and current residents

Research property, market, and university demographics. Have a thorough understanding of the property's target demographic and use knowledge/strategies to reach the property's desired audience with all digital marketing efforts

Perform weekly, monthly, and quarterly lease file audits as needed to ensure scheduled billing, concessions, and all applicable paperwork is correct and ready for move-in day for all prospective residents and renewals

Participate in resident retention events and endeavors

Assist in Maintenance follow ups

Develop a Marketing Plan with the Property Manager and Corporate Team

Assist with turn walks prior to move-ins, as well as any other turn-related duties as directed

Thorough knowledge of office applications and company policies