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WTW · 17 hours ago

Client Advocate - Public Sector & Education - Northeast US

600 University Street, Seattle, WA, 98101, US

Full-time

Hybrid

Senior Level

$130K/yr - $160K/yr

5+ years exp

WTW is a global advisory, broking, and solutions company, and they are seeking a Client Advocate for the Public Sector and Education. The Client Advocate will cultivate and maintain client relationships, lead strategy development, and ensure client retention and profitability while serving as a mentor and team leader.

ConsultingInformation TechnologyInsuranceMedicalService Industry

Responsibilities

Retains existing book of business and develop and strengthen client relationships – recognized as primary client relationship contact

Contributes to new business opportunities for new clients and develops business opportunities with existing clients

Drives the RFP response process, including review, identification, and coordination of resources and expertise required, and ultimate document ownership

Engages with sales and broking to understand marketplace changes

Establishes comprehensive understanding of client’s industry, business, and objectives

Provides strategic planning and consulting advice to clients; monitors insurance and risk management needs in collaboration with WTW resource, practice, and industry groups. Recommends appropriate solutions throughout the policy term (including acquisition due diligence)

Drives creation and delivery of E365 Plan and Client Stewardship report

Identifies, engages, and integrates delivery of all WTW internal resources to deliver on the client experience

Leads and mentors account team members

Maximizes the profitability and retention of their book of business

Negotiates, creates, and delivers fee/compensation agreements to clients

Informs client’s insurance program design and strategy by working in conjunction with Broking to ensure utilization of appropriate analytical tools

Drives design and delivery of client presentations/proposals, client advocacy reports, client service plans and schedules

Drives the renewal process to establish and implement the client-specific renewal strategy. Collaborates with WTW resource, practice, and industry groups to develop and deliver renewal to clients

Ensures Group policy requirements (legal, regulatory & compliance) are met

Other duties as identified and appropriate to ensure exceptional client experience

Qualification

Public Sector Risk ProgramsProperty & Casualty ExperienceCoverage Forms KnowledgeAnalytical SkillsRelationship ManagementNegotiation SkillsProject ManagementLeadership SkillsP&C Broker LicenseProfessional Designations

Required

5+ years of commercial Property & Casualty experience in a client-facing role

Expertise in public sector risk programs, such as education-specific clients (schools, municipalities, higher education institutions, charter networks, state agencies, and special districts) and/or government contractor clients

Strong understanding of governmental risk exposures (public safety, transportation fleets, utilities, parks & recreation, public facilities, emergency services)

Experience managing large, multi-location property schedules (schools, municipal buildings, infrastructure assets)

Strong understanding of coverage forms for program design, gap analysis, and ongoing consultation

Ability to interpret underwriting submissions, exposure schedules, loss runs, COPE data, and actuarial evaluations

Knowledge of public sector procurement processes (RFPs, competitive bidding, compliance requirements)

Familiarity with public entity pooling (risk-sharing pools, captives, self-insured structures)

In-depth knowledge of public sector policies and endorsements across relevant lines (property, liability, auto, law enforcement, cyber, crime/fidelity)

Ability to interpret, analyze, and present analytical models

Comfort presenting to public boards, councils, and committees, including program updates and renewal strategies

Relationship management: leverage internal/external resources to meet client needs

Negotiation: develop creative solutions, drive consensus, and resolve conflicts

Project management: oversee large, complex projects end-to-end

Leadership: advocate for change, provide clear guidance, and collaborate effectively

Must maintain P&C broker license and complete continuing education