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Paradies Lagardère · 1 day ago

Store Ops Assistant General Manager - Phoenix International Airport Retail, Paradies Lagardere

Tempe, AZ

Full-time

Onsite

Mid, Senior Level

Paradies Lagardère is an exciting airport concessionaire seeking a Store Ops Assistant General Manager. The role focuses on delivering an exceptional customer store experience while managing a team to achieve key performance metrics and operational standards.

Hospitality

Responsibilities

Motivate team through our company’s vision and direction to encompass our core values

Communicate clear expectations and hold location team accountable to achieve all brand, performance and behavior standards

Lead and inspire a great customer service culture by recognizing and rewarding

Build relationships with peer and upper management

Recruit, hire, develop and retain top sales talent for the stores to include excellent staffing levels

Train and continuously develop teams

Provide consistent performance feedback

Recognize performance issues in a timely manner and partner with General Manager and Regional HR Manager to develop action plans for resolution

Ensure that all visual directives are executed seamlessly

Direct and execute strategic merchandising to maximize sales and presentation standards

Partner in the location’s execution of all merchandise processing and flow to the floor in conjunction with exceptional stockroom/warehouse standards

Partner with General Manager and District Manager/Regional Director to execute the location business plan that drive results and maximize business opportunities

Achieve predetermined financial budgets to include payroll containment

Drive the company’s brand loyalty through demonstrating sales leadership, coaching and connecting with the customer experience

Achieve location shrink goals while maintaining all operational standards to secure the assets of the location

Strong analytical, prioritizing, interpersonal, problem-solving & planning skills

Qualification

Retail/sales experienceCustomer service skillsAnalytical skillsMicrosoft Office proficiencyTeam leadershipPlanning skillsCash handlingProblem-solving skillsInterpersonal skillsCommunication skills

Required

Retail/sales experience

Desire to join an exciting, energetic and trend setting airport concessionaire

Motivate team through company's vision and direction to encompass core values

Communicate clear expectations and hold location team accountable to achieve all brand, performance and behavior standards

Lead and inspire a great customer service culture by recognizing and rewarding

Build relationships with peer and upper management

Recruit, hire, develop and retain top sales talent for the stores to include excellent staffing levels

Train and continuously develop teams

Provide consistent performance feedback

Recognize performance issues in a timely manner and partner with General Manager and Regional HR Manager to develop action plans for resolution

Ensure that all visual directives are executed seamlessly

Direct and execute strategic merchandising to maximize sales and presentation standards

Partner in the location's execution of all merchandise processing and flow to the floor in conjunction with exceptional stockroom/warehouse standards

Partner with General Manager and District Manager/Regional Director to execute the location business plan that drive results and maximize business opportunities

Achieve predetermined financial budgets to include payroll containment

Drive the company's brand loyalty through demonstrating sales leadership, coaching and connecting with the customer experience

Achieve location shrink goals while maintaining all operational standards to secure the assets of the location

Strong analytical, prioritizing, interpersonal, problem-solving & planning skills

Ability to work flexible shifts in a 7/365-day team oriented environment; occasional travel as business dictates

Exceptional customer service skills and an ability to communicate effectively using the English language

Self-starter able to prioritize numerous tasks and adapt to unexpected situations simultaneously

Proficiency required in reading, writing, mathematics, cash handling/ reporting

Proficiency required in Microsoft Office

Ability to pass the Federal Criminal History Records Check, Paradies Background Check, and the applicable Department of Transportation requirements

Standing for long periods of time and the ability to work in environments with varying temperatures

Ability to lift a minimum of 40 lbs., perform essential job functions such as standing for extended periods, bending, reaching, climbing a ladder, and walking long distances

Company

Paradies Lagardère

Glassdoor2.9

Paradies Lagardère is the North American division of Lagardère Travel Retail, a global leader operating more than 4,900 stores across Travel Essentials, Duty Free & Fashion and Foodservice in airports, railway stations and other concessions in 51 countries worldwide.

Founded in 1960