Amazon · 6 hours ago
Senior Program Manager, WWOS AMER SLP, Field
Dallas, TX
Full-time
Onsite
Senior Level
$116K/yr - $160K/yr
5+ years expAmazon is seeking an experienced Senior Program Manager to lead the design, development, and implementation of security and loss prevention solutions for its Quick Commerce business unit. This role involves establishing S&LP programs, collaborating with various teams, and ensuring operational readiness across AMER markets.
Artificial Intelligence (AI)DeliveryE-CommerceFoundational AIRetail
Responsibilities
Lead the launch and operational readiness of Quick Commerce sites across AMER markets, establishing scalable S&LP infrastructure from inception through steady-state operations
Serve as primary S&LP liaison between Quick Commerce operations leadership, regional field teams, E2ESC Solutions, Secured Services, Physical Security, Operational Excellence & Risk Management, AESRM, technology partners, Field Investigations, and WWOS leadership
Develop and implement a security-as-a-service model providing centralized S&LP support to Quick Commerce sites, including remote monitoring capabilities, shared investigative resources, and scalable response frameworks that maintain 72-hour general support and 4-hour high severity incident SLAs
Establish and monitor key loss prevention metrics including theft rates, WIM rates, operational shrink, exit screening performance, and incident response times specific to Quick Commerce operations
Design and implement Quick Commerce-specific dashboards and weekly business review (WBR) processes to track S&LP performance and drive operational improvements through data-driven insights
Develop comprehensive investigation protocols and case management processes for Quick Commerce sites, including coordination with Field Investigations teams and case tracking systems
Partner with technology teams to implement S&LP systems including CMS, exit screening solutions, access control platforms, and monitoring solutions tailored for Quick Commerce facilities
Develop and deliver comprehensive S&LP launch playbook including SOPs, site readiness checklists, training curricula, audit frameworks, and compliance validation processes
Design optimal S&LP staffing models based on risk assessment, operational volume, and business requirements; develop staffing ratios and role definitions
Conduct comprehensive risk assessments including external threat analysis, internal vulnerability assessments, and site hardening recommendations
Develop and manage S&LP budget including headcount planning, capital expenditure requirements, and operational expense forecasting
Establish audit and compliance frameworks to ensure adherence to S&LP policies, procedures, and regulatory requirements
Develop and deliver training programs for Quick Commerce S&LP personnel including onboarding, professional development, and emergency response protocols
Work cross-functionally and cross-geographically with US and Canada stakeholders at all levels to support large-scale programs and initiatives
Provide leadership, expertise, and technical/operational guidance to stakeholders and field teams
Anticipate bottlenecks, provide escalation management, make tradeoffs, and balance business needs versus constraints
Present ideas to senior leadership, remain receptive to feedback, and quickly apply changes
Handle confidential and sensitive information with discretion
Qualification
Required
5+ years of program or project management experience
Experience using data and metrics to determine and drive improvements
Experience owning program strategy, end to end delivery, and communicating results to senior leadership
Bachelor's degree
5+ years of security and loss prevention roles, or 5+ years of security and loss prevention experience
Experience in Incident Management, Threat Management, Corporate Investigations, Law Enforcement, Security Operations, Crisis Management or a related field that involves conducting threat assessments, workplace investigations, and/or incident response
Proven track record of launching new programs or site types from inception
Preferred
Master's degree, or MBA in supply chain, business, engineering, finance or related technical or quantitative field
2+ years of driving process improvements experience
Experience managing, analyzing and communicating results to senior leadership
Knowledge of project management tools and software
Project Management Professional (PMP) certification
Knowledge of Lean Six Sigma
Experience managing multiple projects, prioritizing, planning, and managing time
Experience in security and loss prevention
Experience working with data and analytics
Experience with one or more analytics visualization tools (e.g., Excel, Tableau, QuickSight, MicroStrategy, PowerBI)
7+ years of leading loss prevention and inventory shrink reduction experience
Experience with security equipment such as intrusion detection devices, access control systems, etc
Experience managing S&LP operations in high-velocity, small-footprint facilities
Benefits
Health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
401(k) matching
Paid time off
Parental leave
Company
Amazon
Amazon is a tech firm with a focus on e-commerce, cloud computing, digital streaming, and artificial intelligence.
10001+ employees
H1B Sponsorship
Amazon has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (22803)
2024 (21175)
2023 (19057)
2022 (24088)
2021 (12233)
2020 (14881)
Funding
Current Stage
Public CompanyTotal Funding
$8.11BKey Investors
AmazonKleiner Perkins
2023-01-03Post Ipo Debt· $8B
2001-07-24Post Ipo Equity· $100M
1997-05-15IPO
Leadership Team
Douglas J. Herrington
CEO, Worldwide Amazon Stores
Werner Vogels
VP & CTO
Recent News
2026-01-14
2026-01-14
2026-01-14
Company data provided by crunchbase