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Argent Credit Union · 1 day ago

Member Center Manager (Woodlake Location)

Chesterfield, VA, US

Full-time

Onsite

Mid, Senior Level

4+ years exp

Argent Credit Union is a financial institution seeking a Member Center Manager to lead their Woodlake location. The role involves motivating staff, providing exceptional service to members, and ensuring compliance with credit union policies and procedures.

CreditFinancial ServicesNon Profit

Responsibilities

Enthusiastically supports and leads by example the credit union mission, values, goals and policies

Contributes to the achievement of credit union goals

Motivates and coaches staff to cross sell products and services to Credit Union members

Provides exceptional service to both members and internal customers

Builds strong relationships with existing members, and follows up with new members to welcome them and ensure we obtain their business

Provides input to the Quality Service Manager regarding setting of departmental goals and coaches staff to achieve those goals

Coach employees to excellence and achieve all credit union service standards

Supervises daily activities of the Member Center’s financial services personnel to include hiring, motivating, scheduling, timesheet review and personnel evaluations

Ensures that sufficient staff is scheduled to meet the needs of members, deadlines are met, and procedures and policies are followed

Researches staff errors and makes appropriate corrections

Investigates and resolves member complaints

Maintains a working knowledge of the credit union computer system, with particular interest in operation programs and features, and recommends changes to the Quality Service Manager where needed

Conducts regular meetings with the Member Center staff to keep the employees abreast of changes in policy and procedures and to gather feedback from the staff to make changes and improvements

Opens and/or closes the Member Center daily

Interacts with maintenance contractors as needed

Operates and ensures that staff are complying with credit union policies and procedures

Maintains accurate and orderly Member Center records in accordance with record retention policy

Stays abreast of new products/services of credit union, disseminates this information to operations staff, and supports all marketing activities by actively endorsing promotions to members

Maintains accurate and orderly records of Member Center in accordance with record retention policy

Keeps Quality Service Manager informed of any potential situation which may cause a loss to the credit union

Stays abreast of all Member Center activity and anticipates the need for additional equipment, personnel, or when budget items need to be established

Recommends changes or improvements to Quality Service Manager

Keeps abreast of facility maintenance needs

Provides Medallion Stamp services to membership

Understands and educates operations staff on robbery and security procedures

Ensures financial security by following internal controls and maintains confidentiality at all times

Qualification

Financial management experienceSupervisory experienceBilingualProblem analysisProfessional imageCommunication skillsAttention to detailOrganizational skillsFast-paced environment