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Helen Woodward Animal Center · 2 days ago

Client Service Representative - Adoptions

Rancho Santa Fe,CA,US

Full-time

Onsite

New Grad, Entry Level

$19/hr - $19/hr

Helen Woodward Animal Center is a global organization that helps companion animals find their forever homes. The Client Service Representative in the Adoptions department will serve as a primary point of contact for adopters and clients, providing high-quality customer service and ensuring adoption processes are completed accurately and efficiently.

Animal FeedEducationNon ProfitVeterinary

Responsibilities

Provide professional, high-quality customer service to clients and all Center visitors, both in person and via phone, email, voicemail, etc

Counsel prospective adopters by accurately communicating pet information, breed characteristics, behavior, and Center policies

Process adoption paperwork efficiently and with high level of accuracy, including completing and maintaining electronic and hardcopy records

Assist clients seeking to relinquish pets in accordance with Center policies and procedures

Respond promptly and professionally to inquiries while managing multiple tasks and completing priorities

Assist customers in the retail store, Paws in the Ranch, including providing product recommendations, processing sales transactions, restocking merchandise, maintaining organized and well-presented displays, assisting with basic inventory tasks, and supporting daily retail operations as needed

Communicate customer service concerns or animal welfare issues to managers on duty in a timely and professional manner

Maintain compliance with all Center policies, procedures, and safety standards

Participate in Center events, promotions, and activities as required