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Marc & Rose · 19 hours ago

Senior Event Manager

Scottsdale, AZ

Full-time

Hybrid

Mid, Senior Level

4+ years exp

Marc & Rose is a hospitality company that focuses on creating genuine experiences for their guests. The Senior Event Manager is responsible for coordinating various events, ensuring customer satisfaction, and maintaining positive relationships with clients and vendors.

HospitalityReal EstateResorts

Responsibilities

Respond in a timely manner to internal and external customers

Systematically establish, build and maintain positive relationships with clients

Establish a positive and professional presence and rapport with internal and external customers

Design and sell events that meet client needs while being creative and maintaining profitability (revenue generation, maintaining profit margins and food/beverage costs)

Protect the Resort’s assets by maximizing revenues, optimizing use of on-site inventory and function space, and protecting the physical property

Assist with sales site inspections, as required, and conduct planning sites as needed

Maintain accurate information and revenues in Salesforce at all times, to ensure accurate forecasting

Introduce key operations personnel to client or on-site contact

Follow-up with client after function to ensure customer satisfaction, address any challenges, and solicit rebooking

Follow-up, in a timely manner, with event involved departments and appropriately communicate any necessary feedback

Follow through on billing to ensure all monies are collected

Continuously follow up, in a timely manner, to gather all pertinent information from customer

Interface with outside vendors as needed

Forecast group rooms with assigned GRC accurately

Mentor assigned assistant and group housing coordinators to ensure leadership development and positive customer interactions

Collect deposits according to contractual terms and work with Finance to ensure all monies are collected in advance or as defied by the contract

Prepare event orders, set up diagrams, group resume, and other informational forms in a timely and accurate manner, according to established deadlines

Collaborate with all internal departments to coordinate needs of groups

Communicate with Sales, Front Office and Reservations in order to coordinate and monitor guest room blocks and special reservation needs

Establish rapport with and entertain meeting planners while promoting Resort facilities and services

Plan and conduct pre-and post-convention meetings with clients and respective departments

Assist the ADOEM in maintaining current training documents as assigned and assist in training for new Event Managers/Assistants

Participate in interview process for Assistants

Assist with day-to-day operations of Event Management Team as assigned by the ADOEM

Comply with Marc & Rose service culture, including our Pillars and Purpose and Service Standards

Other tasks as assigned by the Assistant Director of Event Management, Director of Sales & Marketing, and/or General Manager

Qualification

Event ManagementSalesForceFoodBeverage KnowledgeMicrosoft OfficeCustomer ServiceConflict ResolutionTeam LeadershipCommunication Skills

Required

High School Diploma or equivalent required

Minimum of four (4) years in Hotel/Resort Catering/Conference Services/Event Management experience required

Knowledge of food and beverage, SalesForce and basic AV equipment

Ability to utilize Microsoft Office including Word, Excel and Outlook

Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and resolve conflicts

Ability to lift, grasp, carry and/or push up to 20 pounds

Ability to work a flexible schedule, as well as being able to work shifts requiring standing, walking throughout hotel or sitting for long periods of time

Ability to learn and demonstrate the Resort's service standards, AAA Diamond standards, and Meeting Matrix standards

Behaves ethically and honestly

Communicates effectively: Speaks and listens and engages in a clear, thorough, and timely manner, effectively reading and writing, using the English language

Professional Appearance: Exhibits an appearance appropriate for a four-diamond resort (specific grooming standards are available for review)

Attendance as scheduled is a critical element in all positions at The Scott Resort & Spa

This position is a safety-sensitive position