Apply on Employer Site

Guardian Life · 21 hours ago

Broker Dealer Operations Specialist, Alternative Investments

Bethlehem, PA

Full-time

Hybrid

Entry, Mid Level

$59K/yr - $89K/yr

2+ years exp

Guardian Life is a company committed to inspiring well-being and providing career growth opportunities. The Broker Dealer Operations Specialist will support end-to-end operations for alternative investment products, focusing on customer service and transaction processing.

DentalFinancial ServicesHardwareInsuranceLife Insurance

No H1B

Responsibilities

Serve as the SME and primary contact for Alternative Investments operational inquiries and daily processing

Develop an in‑depth understanding of iCapital platform interfaces and order entry within NetX360 to enable seamless fund launches, recurring client activities, and overall book health

Execute operations deliverables on recurring platforms; manage daily workflows and queues to meet service levels with a client‑first approach

Assist in systems testing and create training materials for field and home office teams

Deliver quality assistance to clients and internal partners; triage, prioritize, and categorize requests for efficient resolution

Work with internal teams to escalate and resolve high‑priority issues quickly

Enhance and maintain product documentation and internal resources to support platform users

Establish efficient workflow processes between Park Avenue Securities and fund administrators

Qualification

Brokerage operations experienceAlternative Investments knowledgeICapital platform experienceSubscription processingFINRA Securities licenseCommunication skillsProblem-solving skillsDetail-orientedTeam collaboration

Required

2+ years of brokerage operations experience or 5+ years of related work experience

Experience with Alternative Investments and knowledge of Private Equity, Private Credit, Exchange Funds, and Hedge Funds

Strong working knowledge of subscription, redemption, conversion, and transfer processing

Clear understanding of Alternative Investment products and process solutions in brokerage and advisory retail accounts

Experience with Alternative Investment platforms such as iCapital and custodial systems such as Pershing

Experience in the managed account space, specifically Envestnet and/or Orion

Detail‑oriented, able to work effectively with minimal supervision; strong problem‑solving skills

Ability to prioritize in a fast‑paced environment with multiple deadlines and processes

Strong verbal and written communication skills, including the ability to explain complex processes

A consummate professional with excellent verbal and written communication skills

Self-motivated and goal-oriented

Patient, empathetic, diligent, and able to work independently in a team environment

Preferred

FINRA Securities license (Series 7 or Series 6)

Bachelor's degree

Benefits

At Guardian, you’ll have the support and flexibility to achieve your professional and personal goals.

Through skill-building, leadership development and philanthropic opportunities, we provide opportunities to build communities and grow your career, surrounded by diverse colleagues with high ethical standards.

As part of Guardian’s Purpose – to inspire well-being – we are committed to offering contemporary, supportive, flexible, and inclusive benefits and resources to our colleagues.