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Mercato · 4 days ago

Partner Fulfillment Specialist – Client Success

Las Vegas, NV

Full-time

Onsite

Mid Level

$55K/yr - $70K/yr

3+ years exp

Mercato connects healthcare organizations and local grocers to make healthy food accessible for all. They are seeking a Partner Fulfillment Specialist to manage the supply chain, procurement, and fulfillment partner ecosystem, ensuring operational quality and vendor performance.

E-CommerceGroceryMarketplace

Senior Management

Hiring Manager

Teana Sykes

Responsibilities

Oversee sourcing, purchasing, and inventory coordination across service providers and manufacturers

Maintain accurate procurement and product data, including SKUs, costing, and lead times

Monitor supplier capacity, availability, and production schedules

Manage relationships with fulfillment partners, manufacturers, and logistics providers

Track performance against KPIs (fill rates, OTIF, quality, defects, substitutions)

Resolve fulfillment issues, shortages, and escalations quickly and thoroughly

Conduct regular business reviews and identify opportunities for improvement

Collaborate with Product, Finance, and Client Success teams to forecast demand and align inventory needs

Ensure accurate invoicing, costing, and reconciliation in partnership with Accounting

Maintain SOPs and documentation for procurement, fulfillment, and quality control workflows

Support implementation of new vendors, product lines, and operational programs

Qualification

Supply chain managementVendor managementData analysisERP/CRM systemsExcel/Sheets proficiencyCommunication skillsNegotiation skillsProblem-solvingRelationship-buildingDetail-oriented

Required

3–5+ years managing supply chain, procurement, vendor/fulfillment relationships, or operations—ideally in food, beverage, health, or wellness industries

Detail-oriented, skilled at managing complex, fast-moving workflows, and able to contribute to process improvements

Strong in communication, negotiation and data analysis to generate insights and support effective decision-making

Forward-thinking, strong in problem-solving and relationship-building

A collaborative partner who takes pride in their work, stays accountable, and consistently seeks 'win-win' outcomes

Skilled at navigating ERP/CRM systems and generating reports

Bachelor's degree in public health, social work, or a related field—or equivalent experience

Passion for expanding access to healthy food, community health resources, and equitable supply chains