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Marshfield Clinic Health System · 3 days ago

Appointment Coordinator- Team Lead

Eau Claire, WI

Full-time

Onsite

New Grad, Entry, Mid Level

0+ years exp

Marshfield Clinic Health System is dedicated to providing accessible and compassionate healthcare. The Patient Access Specialist Team Lead serves as the initial contact for patients and customers, managing appointment scheduling, referrals, and financial clearance to enhance the patient experience.

Health CareMedicalOncologyWellness

Responsibilities

Complete financial clearance activities prior to patient arrival to any Marshfield Clinic Health Systems’ (MCHS) facility to expedite and enhance the patient experience

Appointment scheduling, referral completion, authorization for visit, pre-registration, and registration

Provide exceptional customer service to meet the needs of customers both internally to MCHS and externally to patients and other healthcare providers

Act as a resource and role model and demonstrate excellent problem-solving, interpersonal and leadership skills

Qualification

Customer serviceLeadership skillsHealthcare experienceMedical terminologyComputer proficiencyTelephone proficiencyWritten communicationVerbal communicationProblem-solving

Required

Educational qualifications must be from an institution whose accreditation is recognized by the Council for Higher Education and Accreditation

Excellent written and verbal communication skills

Keyboard, computer, and telephone proficiency

Six months' previous experience in a healthcare facility to include direct patient contact

Previous customer service experience

Patient registration, authorization or billing experience

Demonstrated leadership skills

Demonstrated proficiency with written and verbal communications

Knowledge of commercial and government billing requirements

Employee may not at any time have been or be excluded from participation in any federally funded program, including Medicare and Medicaid

Preferred

Successful completion of a vocational or equivalent technical health unit coordinator, medical office specialist, medical secretary program or related field

Successful completion of a medical terminology course

Previous office leadership experience