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Heluna Health · 10 hours ago

Laboratory Support Analyst (MDL)

Richmond, California, United States

Full-time

Onsite

Entry Level

$23/hr - $30.57/hr

2+ years exp

Heluna Health is responsible for diagnostics, education, and applied research programs for microbial diseases. The Laboratory Support Analyst will support laboratory activities by managing supply orders, facilitating specimen transfers, and providing outreach support while compiling data for reports.

Health CareNon ProfitSponsorship

Comp. & Benefits

Responsibilities

Provides support to assist with laboratory inquiries and timely triage of inquiries to appropriate contacts, including monitoring the general group email and phone inquiries

Assist with triage of send-out laboratory reports, especially from the Centers for Disease Control or other send-out partners

Facilitate communication and reporting of laboratory information to internal and external epidemiologists / communicable disease investigators

Communicate with laboratory submitters to gather or clarify submission information to facilitate appropriate and timely testing

Assist with customer support and education and outreach efforts

Assist with user management and monitoring of the Electronic Test Ordering and Reporting (ETOR) system, as requested

Provide submission instructions to submitters and facilitate internal transfer of specimens for appropriate testing

Effectively communicates with internal and external partners to gather or share information

Assist with updating forms and documents, as assigned

Provide support for managing users and document uploads into document management systems

Assists with procurement and placing orders for cross-cutting items

Compiles information needed for grant deliverables or quality performance metrics

Performs other related duties as assigned

Qualification

Laboratory experienceData gatheringCustomer serviceDocument managementMicrosoft OfficeEffective communicationAttention to detailTeamworkProject management

Required

Ability to effectively communicate verbally and in writing

Ability to work independently and adapt to varied work settings

Ability to complete projects in a timely manner

Ability to work effectively with a team of diverse individuals

Demonstrated attention to detail

Two years of experience providing administrative support, including inventory and ordering, customer service, data gathering and entry, creating and managing documents and files, and managing/triaging inquiries and other requests

Computer skills (Microsoft Word, Access, Excel, email)

Ability to effectively communicate verbally

Ability to work independently and adapt to varied work settings

Ability to work effectively with a team of diverse individuals

Ability to complete projects in a timely manner and multitask

Demonstrated attention to detail