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Ford Pro · 3 days ago

Quality Analyst

1555 Fairlane Dr, Allen Park, MI, 48101, US

Full-time

Hybrid

Entry, Mid Level

2+ years exp

Ford Pro is a division of Ford Motor Company focused on delivering high-quality services and processes. The Quality Analyst will ensure compliance and drive continuous improvement while partnering with various operational functions.

AutomotiveFleet ManagementSoftware

No H1B

Responsibilities

Evaluate case analysts for consistency, accuracy, and performance to metrics

Deliver actionable feedback to improve the quality of the response and ensure great customer experience

Guide and coach team members to enhance technical skills and process efficiency to improve performance

Work collaboratively with Commodity Supervisors, Team Leaders, and Subject Matter Experts to develop and implement action plans to improve quality

Contribute to continuous improvement initiatives to improve efficiency and effectiveness

Facilitate calibration sessions to discuss and resolve issues and ensure stakeholders are aligned to operational objectives

Create quality score cards to track performance level

Qualification

Quality Assurance methodologyTechnical automotive experienceProcess coordinationAnalytical skillsInterpersonal skillsAttention to detailProblem-solving aptitudeCommunication skillsCollaborative team playerIndependent work

Required

Associates of Applied Science (AAS) or Associates of Science (AS) Degree

2+ years of technical automotive experience

2+ years of process coordination and Quality Assurance methodology experience

Preferred

Bachelor of Science Degree preferred

Proven work experience in quality assurance or a similar role

Ability to document and troubleshoot issues

Strong interpersonal skills to hold people accountable

Reliable & diligent worker

Collaborative team player

Analytical and problem-solving aptitude

Proven attention to detail

Ability to work independently, forward-thinking in problem solving

Excellent verbal and written communication skills with the ability to communicate effectively with all levels of management in varying areas of the organization