Digital Experience Representative jobs in United States
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BayPort Credit Union · 1 week ago

Digital Experience Representative

positionNewport News, Virginia, United States
timeFull-time
remoteOnsite
seniorityNew Grad, Entry Level
date0+ years exp

BayPort Credit Union is seeking a Digital Experience Representative to provide excellent member service to current and potential members banking digitally. The role involves supporting digital channels, processing online applications, and building member relationships to exceed service goals.

BankingCredit BureauFinanceFinancial ServicesInsurance
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Growth Opportunities

Responsibilities

Support digital channels including but not limited to online account applications, online lending applications, email, electronic document delivery, and onboarding to ensure timely and effective member service involving all aspects of digital branch
Provide a high level of professional, quality service
Follow applicable security, member identification, and fraud prevention policies, procedures and practices
Effective organization, time management, and problem solving skills that demonstrate the ability to meet deadlines, work productively and accurately and manage multiple tasks
Take ownership of member issues/complaints and provide resolution to ensure retention and loyalty to the credit union
Participate in weekly and monthly meetings
Support other departmental staff as necessary
Recommend improvements based off member feedback

Qualification

Customer service skillsLending productsData entry skillsMicrosoft WordMicrosoft ExcelMulti-tasking abilityProblem solving skillsOrganizational skillsAttention to detail

Required

Education equivalent to a four-year high school education
6 – 24 months previous teller, member service, and loan related experience
Must possess effective knowledge of the Credit Unions deposit and lending products and services
Ability to adhere to BayPort Credit Union's Core Values: Integrity, Be Bold, Compassion, Diversity, Innovation, It's On Me, and One Team
Strong customer service skills to include telephone and e-mail/internet skills
Strong data entry skills
Ability to operate a PC including Microsoft Word and Excel
Attentive to detail
Proficient typing, problem solving, and organizational skills and possess the ability to multi-task

Company

BayPort Credit Union

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BayPort Credit Union is a banking institution that offers services on mobile banking, investment, lending, credit and retirement plans.
dateFounded in 1928
location
Newport News, Virginia, USA
people-size201-500 employees
web-link
https://www.bayportcu.org/

Funding

Current Stage
Growth Stage
Total Funding
$0.16M
2021-11-18Grant· $0.16M

Leadership Team

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James Mears
President/CEO
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Nancy Porter
Vice President Marketing
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Recent News

Morningstar.com
BayPort Credit Union Announces New Appointment of General Counsel
2025-12-19
PR Newswire
BayPort Credit Union Renews $25,000 Sponsorship of Newport News Public Schools Family and Community Engagement Division for the 2025 to 2026 Academic Year
2025-10-28
PR Newswire
BayPort Credit Union Marks One-Year Anniversary of Credit Score Member of the Month Program
2025-09-12
Company data provided by crunchbase