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Foureyes · 2 days ago

Scaled Performance Manager

United States

Full-time

Remote

Mid, Senior Level

$75K/yr - $90K/yr

5+ years exp

Foureyes is a remote-first company focused on the automotive vertical, providing an innovative data platform for car-buying. The Scaled Performance Manager role is designed to support customers through a scalable engagement model, delivering insights and guidance while creating performance-enhancing content and collaborating across teams.

AnalyticsArtificial Intelligence (AI)SaaSSales AutomationSoftware

Culture & Values

No H1B

Responsibilities

Design and execute scaled outreach programs that support Connect customers through key lifecycle moments

Create and deliver standardized performance communications, including email campaigns, in-product messaging, and educational content

Host live and recorded webinars focused on Connect reporting, performance insights, and best practices

Translate common customer questions, usage patterns, and performance trends into scalable guidance and enablement resources

Partner with Performance Managers and Solutions Engineering to ensure scaled content reflects real customer needs and product capabilities

Develop repeatable frameworks, playbooks, and materials that reinforce activation usage and performance improvement

Respond to inbound customer inquiries that fall within the scaled engagement model

Identify when customers require higher-touch, 1:1 Performance Manager support and route accordingly

Surface recurring themes, risks, or gaps to inform product improvements and performance strategy

Work closely with Customer Success, Product, Marketing, and Enablement teams to align messaging and programs

Ensure scaled communications are consistent with Connect strategy, lifecycle expectations, and customer outcomes

Contribute to the evolution of Foureyes’ scaled customer engagement model

Qualification

Scaled Customer Success ExperienceAnalytical MindsetCommunication SkillsSaaS FamiliarityContent CreationCross-Functional CollaborationOrganizational SkillsPresentation Skills

Required

4–7+ years in Customer Success, Account Management, Enablement, or similar roles, with direct experience in scaled or one-to-many engagement models

Experience supporting large customer bases through programs such as lifecycle campaigns, webinars, or enablement initiatives

Strong written and verbal communication skills, with the ability to explain insights clearly and concisely

Experience creating customer-facing content such as presentations, guides, webinar decks, or email communications

Comfortable presenting to groups in live or virtual formats

Ability to interpret product usage data and performance trends to inform scaled messaging

Organized, detail-oriented, and comfortable managing multiple programs and timelines simultaneously

Strong follow-through and bias for action

Familiarity with SaaS platforms, analytics dashboards, and CRM systems

5–7+ years in Customer Success, Account Management, Enablement, or similar roles within SaaS, automotive SaaS, or adjacent technology environments

3+ years in roles supporting customers through scaled or one-to-many engagement models, such as lifecycle programs, proactive outreach, webinars, enablement, or customer education initiatives

Preferred

Experience in automotive SaaS or dealership operations is a plus, but not required

Benefits

Competitive salary and health benefits for eligible full time employees.

Additional benefits including 401k matching, and a subsidy for internet or cell phone.

Generous PTO days, in addition to paid holidays that incorporate two days to honor and celebrate your heritage, culture, or traditions that matter most to you-- just tell us when!

Half Day Summer Fridays!