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Altorfer Cat · 1 day ago

Journey Technician

Valparaiso, IN

Full-time

Onsite

Senior Level

5+ years exp

Altorfer Cat is a family-owned company established in 1957, known for its collaborative culture and commitment to employee success. They are seeking a Journey Technician to perform service repairs and maintenance on heavy equipment, ensuring superior service and customer satisfaction.

ConstructionMachinery ManufacturingManufacturing

Responsibilities

Ability to properly and completely fill out all service reports, inspection checklists and timecards within department guidelines

Complete all paperwork before moving on to next job; communicates extra time needed to complete tasks to dispatcher

Ability to use SIS, ET, parts and service manuals

Properly segment jobs and order parts accordingly

Return unneeded parts immediately upon job completion, complete all necessary warranty documentation and send completed follow up forms on a timely basis

Effectively communicate job status to customers and office personnel

Works in an efficient and timely manner

Capable of in-depth electrical, hydraulic and power train related troubleshooting using prescribed tool, guidelines and documentation

Maintain Altorfer supplied tooling and equipment, including personal tooling

Technician may be required to orchestrate special parts arrangements to ensure that downtime is reduced as much as possible

Perform mechanical work relating to the business of the department

Keep current with industry standards

Maintain a high level of customer satisfaction, with excellent work ethic, neat appearance and good communication skills. Take full ownership of job

Use safe working practices

Redos or excessive labor do not exceed 2% of total labor hours worked and no cases occur where the customer or company’s equipment is damaged due to mechanic’s neglect or abuse

Qualification

Heavy Equipment experienceElectrical troubleshootingHydraulic troubleshootingPower train troubleshootingSISET usageExcel proficiencyTechnical report writingSafe working practicesEffective communicationOrganizational skillsDecision makingIndependent work

Required

High School Diploma or equivalent

Five years' Heavy Equipment experience

Proficient with Excel and email

Ability to perform high quality repairs in an efficient fashion

Maintain a clean working environment while working in the field

Must be able to work independently

Ability to use resources for information when written documentation is not available

Good decision making practices and ability to follow directions

Demonstrates effective communication ability, representing Altorfer's professional image to customers and office personnel

Good organizational skills and ability to write technical reports

Intermediate keyboarding skills with a basic knowledge of Office software, preferably MS Word

Ability to properly and completely fill out all service reports, inspection checklists and timecards within department guidelines

Complete all paperwork before moving on to next job; communicates extra time needed to complete tasks to dispatcher

Ability to use SIS, ET, parts and service manuals

Properly segment jobs and order parts accordingly

Return unneeded parts immediately upon job completion, complete all necessary warranty documentation and send completed follow up forms on a timely basis

Effectively communicate job status to customers and office personnel

Works in an efficient and timely manner

Capable of in-depth electrical, hydraulic and power train related troubleshooting using prescribed tool, guidelines and documentation

Maintain Altorfer supplied tooling and equipment, including personal tooling

Technician may be required to orchestrate special parts arrangements to ensure that downtime is reduced as much as possible

Perform mechanical work relating to the business of the department

Keep current with industry standards

Maintain a high level of customer satisfaction, with excellent work ethic, neat appearance and good communication skills

Take full ownership of job

Use safe working practices

Redos or excessive labor do not exceed 2% of total labor hours worked and no cases occur where the customer or company's equipment is damaged due to mechanic's neglect or abuse

Must be flexible to work Saturdays and overtime as needed

May on a continuous basis walk, bend and lift up to 100lbs

At times you may be required to move/operate equipment to figure out what maintenance needs to be performed

The noise level in the shop environment is usually moderate to high

This position also spends a portion of time in an office environment

May sit at desk for a long period of time; intermittently answer telephone and write or use a keyboard to communicate through written means