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Texas A&M University · 3 months ago

Financial Aid Advisor II

Prairie View, TX

Full-time

Onsite

Entry, Mid Level

1+ years exp

Prairie View A&M University is seeking a Financial Aid Advisor II to provide guidance and information regarding financial aid and scholarships to students and their families. The role involves counseling, conducting workshops, and overseeing federal verification processes to ensure compliance with financial aid regulations.

Higher Education

Growth Opportunities

H1B Sponsor Likely

Responsibilities

Serves as the lead expert regarding financial aid verification, including reviewing eligibility information, determining conflicting information, addressing complex verification issues, professional judgment/special circumstance review, and processing verification compliance reports. Under the supervision of the Program Coordinator II (verification) of Financial aid, will provide oversight of the federal verification process for Title IV financial aid eligibility including, but not limited to, collecting income tax and other necessary documents and counseling financial aid applicants (and parents and spouses, if applicable) to ensure compliance with Federal Title IV Financial Aid regulations

Assist Enrollment Services with escalated customer service concerns and assists front-line advising staff in their efforts. Works to provide customer service to internal and external constituents as well as delivery of financial aid services to customers. Counsels students and parents, and constituencies regarding financial aid opportunities, procedures, University policies and eligibility requirements for aid. Assist, when needed, with monitoring the flow of the phone queue, office lobby queue, and front desk customer service. Ensures that the service needs of students and families are met and facilitates the escalation of problems and complaints to Enrollment Services

Responds to escalated inquiries from prospective and current students, parents, and spouses regarding verification and federal Title IV financial aid and sends verification and follow-up notices to students selected for verification and to resolve conflicting information

Conducts, monitors, and/or reviews and Satisfactory Academic Progress (SAP) process, as needed. Serves as a member of the Satisfactory Academic Progress (SAP) appeals committee and is back-up for the review of students' SAP

Conducts presentations and training for staff regarding the verification process and federal grants. Keeps abreast of new IRS tax laws and Department of Education Title IV financial aid regulations, especially relating to Federal Grants and verification regulations

Maintains communications with other departments on and off campus. Interacts with individuals and groups including VP’s, Directors, University administrators, systems users, students, staff, public, federal and state government and agency officials, secondary and post-secondary educational institution representatives. Participates financial aid committees, financial aid outreach events, public speaking engagements, in professional development training, attend financial aid conferences, and be active in professional financial aid organizations

Performs other duties as assigned

Qualification

Financial aid counselingVerification processRegulationsWord processingSpreadsheet applicationsCustomer service skillsMultitaskingRelating to studentsOral communicationWritten communicationTeamworkDecision makingOrganizational skills

Required

Bachelor's degree or an equivalent combination of training and experience

One year of related experience

Knowledge of word processing and spreadsheet applications

Knowledge of financial aid counseling, verification, rules and regulations

Ability to multitask and work cooperatively with others

Oral and written communication skills

Customer Service skills

Ability to work individually or as a team

Ability to organize and make decisions

Ability to relate well with a student population

Must be able to work evenings and/or weekends

Must not be in default or owe an overpayment of a federal and/or state aid program

Applicants with equivalent experience in lieu of a Bachelor's degree may be considered. One year of the related experience is the equivalent of one college year. Applicants being considered for the equivalency must have four years of related experience to meet the equivalency in lieu of a Bachelor's degree plus the minimum required years of experience. Applicants being considered for the equivalency must have a total of five years of experience

Preferred

Three years of related experience

Company

Texas A&M University

Glassdoor4.4

Texas A&M University has a proud history that stretches back to 1876 when The Agricultural and Mechanical College of Texas became the first public institution of higher learning in the state of Texas.

Founded in 1876

College Station, TX, US

10001+ employees

https://tamu.edu

H1B Sponsorship

Texas A&M University has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

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2022 (207)

2021 (109)

2020 (141)