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Leidos · 21 hours ago

JBAB Desktop Support Technician

Washington, DC

Full-time

Onsite

Mid, Senior Level

$52K/yr - $94K/yr

5+ years exp

Leidos is a leading technology company dedicated to delivering innovative solutions to its customers. They are currently seeking a Desktop Support Technician to provide IT support services for various Air Force activities, ensuring operational excellence and high-quality customer service in a fast-paced environment.

ComputerGovernmentInformation ServicesInformation TechnologyNational SecuritySoftware

No H1B

Security Clearance Required

U.S. Citizen Only

Responsibilities

Provide leadership and mentorship to team members at Joint Base Anacostia-Bolling, overseeing the resolution of IT hardware and software issues within a Windows 11 environment

Lead by example in delivering high-quality customer service, while actively training and developing subordinates to enhance their technical skills and ensure adherence to best practices

Consistently uphold strict adherence to schedules, performance metrics, and standardized processes, while ensuring thorough and accurate ticket documentation. Demonstrate a commitment to operational excellence by meeting service-level agreements and optimizing workflow efficiency

Leverage advanced diagnostic skills to troubleshoot and resolve complex hardware and software issues, ensuring seamless coordination between end-users and cross-functional work centers. Act as a liaison to facilitate effective communication and problem resolution, optimizing system performance and user satisfaction

Independently manage larger, moderately complex projects and assignments, demonstrating strong problem-solving abilities and strategic thinking. Collaborate effectively with other technical staff, providing mentorship and support as needed to drive successful outcomes

Participate in the evaluation of system configuration and software

Coordinate with the Communication Focal Point Manager any outages or issues with equipment other than the typical desktop issues

IT Service Management through Remedy and ServiceNow

Experience with Remote Desktop, BEL Manage, and Bomgar

Self-motivated and proactive, with a demonstrated ability to excel in fast-paced, dynamic environments

Technically strong and able to make quick, sound decisions

Qualification

Windows 11 supportDesktop Support experienceDoD-8140 IAT certificationIT Service ManagementTroubleshooting skillsCustomer serviceMentorshipProject managementCommunication skills

Required

High School Diploma/GED with 5+ years of relevant experience

Must have DoD-8140 IAT Advanced baseline certification (Security+ CE or higher)

Currently possess a DoD Secret Security Clearance or higher

5+ years of advanced experience in Desktop Support

Experience with diagnosing, troubleshooting, and repairing hardware and software issues within a Windows 11 environment. This includes in-depth knowledge of system configurations, security protocols, and optimizing performance across various devices

Familiarity with the Joint Base Anacostia-Bolling customer base, the 794th Communications Squadron, the 844th Communications Group and the 11th Wing

Must currently possess a current and active Secret Security Clearance