Apply on Employer Site

Centre Technologies · 15 hours ago

Tier 1, IT Help Desk Support

Dallas, TX

Full-time

Hybrid

Entry Level

2+ years exp

Centre Technologies is expanding and looking to grow their team with a new Tier 1 Help Desk Support Technician. The primary role involves implementing and supporting various IT Infrastructure technologies, focusing on matter resolution, client onboarding, and hardware management.

Cloud ManagementCloud SecurityCyber SecurityInformation TechnologyIT InfrastructureIT ManagementTechnical Support

Responsibilities

Problem management and escalation of issues in a timely manner

Prioritization of tasks and meeting of deadlines, excellent time management skills

Excellent troubleshooting and assessment skills

Excellent written/verbal communication skills

Must be a team player with outstanding customer service skills

Entry of time sheets, expense reports and documentation on or before deadline

Keep up-to-date on market trends, theory and new ways of doing things; embrace change

Assist with change-management activities

Prepare and deliver complete and concise documentation for all projects

Present progress reports to immediate supervisor and or Project Manager (if so assigned)

Help turn business problems into technical solutions

Manage deployment of equipment in compliance with established technology policies

Participate in after-hours on-call schedule serving as initial level of escalation for compute, storage, backup, automation and virtualization issues

Qualification

Windows 7/8/10Microsoft Windows AdministrationBasic network conceptsCompTIA A+ CertificationMicrosoft Office 365 AdminTroubleshooting skillsCustomer service skillsTime management skillsDocumentation skills