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Laveer Engineering · 1 day ago

Customer Solutions Manager

United States

Full-time

Remote

Senior Level

$130K/yr - $163K/yr

5+ years exp

Westinghouse Electric Co is an innovative company committed to providing clean energy solutions. The Customer Solutions Manager will be responsible for defending market share in engineering products and services, developing customer relationships, and collaborating with various teams to address customer needs and challenges during project execution.

Industrial EngineeringMechanical EngineeringService Industry

Responsibilities

Develop customer relationships at multiple levels of the customer's organization to understand the customer's near- and long-term needs, preferences, alternate vendors, timing, and other restrictions/limitations. This will include demand creation, offer development, P&L ownership, resource planning, and IP protection

Using knowledge of the relevant Westinghouse products, develop commercial offers with, customer-specific value propositions – the right product at the right time at the right price

Collaborate with Global Product Management to set product strategy

Follow the project execution and customer interactions, and address customer issues. to facilitate understanding of customer needs and create PRA style proposals with value propositions to meet customer needs and secure OE

Accountable for OE and opportunity pipeline growth for product/technology areas

Aggregate financials, OE, pipeline growth, and MAS for all relevant product areas

Provide feedback to relevant internal organizations to ensure needed products, if not available, are developed in time to support customers' needs. Develop the business cases necessary to support the investment

Assess near-term market trends, customer buying patterns and competitor moves to adjust product positioning. Recommend price to capture maximum market value while delivering on business plan assumptions such as MAS; collaborate with sales to align on final price to customer. Collaborate with sales on capture planning and final order negotiations

Engage on emergent customer issues, leading the team until project management is available and engaged, working with the collective team to develop technical and commercial solutions. Collaborate with project teams to understand the status of projects, supporting resolution of challenges during project execution

Develop relationships with internal stakeholders, such as GECS resource managers, to ensure people, processes and technology are available to deliver offer commitments and promote market growth. Collaborate with Lead the organizations resource managers to produce high quality proposals

Maintain a good understanding of Intellectual Property (IP) aspects of offers and ongoing projects; facilitate needed discussions to develop position on IP. Oversee approval for release of IP to external stakeholders (e.g., customers, 3rd parties) with GOS

Collaborate and co-ordinate with internal peer leaders in AOMS to ensure a cohesive approach to market and holistic customer support and satisfaction; collaborate to develop cohesive, joint proposals

Collaborate with global product management on product strategy, product roadmaps, technology roadmaps, and innovation ideas

Qualification

Product ManagementNuclear Power Plant OperationsRisk-Informed ApplicationsEngineering DegreeCustomer Relationship ManagementTechnical SellingCollaboration

Required

Bachelor's Degree in Engineering or related technical discipline

5+ years of experience in product management, product engineering, product resource management, business or operation with increasing progression and complexity and levels

Familiarity with Nuclear Power Plant design and operations (actual utility experience preferred)

Familiarity with Knowledge of Nuclear Power Plant PRA models and risk-informed applications, the current market drivers and participants, customers, and multiple levels of PRA practitioners and leadership

Benefits

Comprehensive Medical benefits which could include medical, dental, vision, prescription coverage and Health Savings Account (HSA) with employer contributions options

Wellness Programs designed to support employees in maintaining their health and well-being including Employee Assistance Program providing support for our employees and their household members

401(k) with Company Match Contributions to support employees' retirement

Paid Vacations and Company Holidays

Opportunities for Flexible Work Arrangements to promote work-life balance

Educational Reimbursement and Comprehensive Career Programs to help employees grow in their careers

Global Recognition and Service Programs to celebrate employee accomplishments and service

Employee Referral Program