JPMorganChase · 1 day ago
Senior Product Delivery Associate - Lifestyle
880 Powder Mill Rd, Wilmington, DE, 19803, US
Full-time
Onsite
Mid, Senior Level
$91K/yr - $140K/yr
3+ years expJPMorganChase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals. As a Senior Product Delivery Associate within the Lifestyle team, you will play a pivotal role in partnering with various teams to enhance operational efficiency, manage customer issues, and improve overall processes.
Asset ManagementBankingFinancial Services
Responsibilities
Collaborate with Product & Technology to develop and implement solutions that enhance operational efficiency and solve complex business problems
Work with vendors and external partners to resolve issues related to loyalty points, redemptions, and program exceptions
Monitor and ensure compliance with service level agreements to maintain customer satisfaction and company standards
Participate in initiatives to proactively identify, and mitigate risks, and maintain operational integrity
Design, develop, and implement AI-driven solutions and automation tools to streamline workflows
Develop trusted relationships with cross-functional stakeholders and support collaboration
Coordinate and facilitate meetings, ensuring clear ownership of action items and providing project progress updates
Manage operational readiness activities for the successful implementation of new products/features
Manage communication of status updates to stakeholders and Senior Management
Track, analyze, and report on recurring issues and trends to identify issues and improvement recommendations
Qualification
Required
3+ years of experience in Product Delivery and/or experience in developing and optimizing processes to enhance issue resolution efficiency
Strong problem-solving and decision-making abilities
Exceptional communication and conflict-resolution skills
Ability to analyze data in different ways and highlight the key messages recommended actions and trends
Manage competing demands under pressure and manage expectations across both Controls and Operations teams
Work under tight deadlines, and quickly adjust to changing priorities
Ability to convey complex information clearly and effectively
Preferred
Awareness of Agile principles and JIRA/Confluence experience
Proficiency with project management tools and techniques
Systematic, organized approach to work
Benefits
Comprehensive health care coverage
On-site health and wellness centers
A retirement savings plan
Backup childcare
Tuition reimbursement
Mental health support
Financial coaching
Company
JPMorganChase
With a history tracing its roots to 1799 in New York City, JPMorganChase is one of the world's oldest, largest, and best-known financial institutions—carrying forth the innovative spirit of our heritage firms in global operations across 100 markets.
10001+ employees
H1B Sponsorship
JPMorganChase has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3471)
2024 (3469)
2023 (3395)
2022 (3594)
2021 (2515)
2020 (2495)
Funding
Current Stage
Public CompanyTotal Funding
unknown1998-02-01IPO
Leadership Team
Allison Beer
CEO of Card Services and Connected Commerce
Dan Mendelson
CEO, Morgan Health
Recent News
2026-01-16
2026-01-13
2026-01-08
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