Globus Medical · 9 hours ago
Technical Support Specialist
Collegeville, PA
Full-time
Onsite
Entry Level
1+ years expGlobus Medical is a global medical device company focused on delivering innovative solutions for patients with musculoskeletal disorders. The Technical Support Specialist plays a critical role in ensuring excellent customer experience by resolving product and therapy inquiries, troubleshooting issues, and providing technical information to patients and healthcare providers.
Health CareManufacturingMedicalMedical DeviceWellness
Responsibilities
Answer phone calls from customers and patients, reply to emails from customers, patients and sales reps and document issues generated from company’s social media sites
Provide technical or clinical information to patients, doctors, and our field representatives with appropriate technical information to resolve product or procedural inquiries
Responds to situations where the first line of support has failed to resolve customer hardware and software issues
Use a combination of procedures and sound judgement to ensure that all inputs from all sources are evaluated for potential product complaints
Initiate all complaints in a timely and compliant manner as per process requirements
Conduct Good Faith Effort to follow-up on complaints as required
Help processing and closing complaints as needed or requested
Thoroughly document all information in various systems and ensure that all pertinent data is gather for efficient and thorough processing of product issues
Co-ordinate with other departments to help with information and data gathering from patients and customers
Documents all contacts via an approved tracking system per internal, FDA and ISO requirements
Maintain proper individual and team metrics to monitor and participate in projects to improve existing processes
Refine existing procedures or processes to include new knowledge from the field
Able to analyze and evaluate technologically complex devices
Provide on call coverage after hours routinely
Participate in departmental projects as assigned
Adheres to the letter and spirit of the company Code of Conduct, the AdvaMed Code, MedTech Code, and all other company policies
Ensures Compliance with applicable governmental laws, rules, and regulations, both in the United States and internationally, by completing introductory and annual training and maintaining knowledge of compliance as it applies to your role
Represents the company in a professional manner and uphold the highest standards of ethical business practices and socially responsible conduct in all interactions with other employees, customers, suppliers, and other third parties
Qualification
Required
BS degree in any scientific, technical or medical field
1+ years of working experience in a fast-paced customer service environment
Strong computer skills (hardware, software and networking)
Basic working knowledge of Microsoft word, outlook and excel
Basic knowledge of interacting with ERP or other Database software
Needs demonstrated written and verbal communication
Preferred
BS preferred in a technical field preferably in biomedical engineering, electrical engineering or information technology
Knowledge of FDA regulations with respect to complaint handling a plus
Experience with class III medical devices preferred
Prior experience in complaint handling for medical devices a plus
Company
Globus Medical
Globus Medical is a musculoskeletal implant manufacturer, driving technological advancements across a suite of spinal products.
1001-5000 employees
H1B Sponsorship
Globus Medical has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (24)
2024 (17)
2023 (13)
2022 (8)
2021 (9)
2020 (11)
Funding
Current Stage
Public CompanyTotal Funding
$128.52MKey Investors
Clarus Ventures
2012-08-03IPO
2007-08-23Series E· $110M
2007-02-05Series D· $9.45M
Leadership Team
Norbert Johnson
CTO of Imaging, Navigation & Robotics
Harri Hallila
Managing Director, International Advanced Technologies
Recent News
2026-01-08
2026-01-08
2026-01-08
Company data provided by crunchbase