Apply on Employer Site

HomeServe USA · 1 day ago

Enrollment Vendor and Process Manager

Norwalk, Connecticut, United States

Full-time

Onsite

Mid, Senior Level

$92K/yr - $123K/yr

5+ years exp

HomeServe USA is seeking an Enrollment Vendor and Process Manager to join their Enrollment team. This role is responsible for managing external enrollment processing vendors and internal processes to ensure a seamless enrollment journey while maintaining compliance and operational accuracy.

Home Services

H1B Sponsor Likely

Responsibilities

Serve as the primary point of contact for our enrollment vendors, ensuring clear communication and strong partnerships

Monitor, evaluate, and report on vendor performance, including quality, accuracy, productivity, and timeliness of enrollment processing; proactively address performance gaps to ensure SLA adherence

Lead the onboarding and implementation of new enrollment vendor(s), including project planning, timeline management, issue resolution, and post-implementation stabilization

Identify, prioritize, and lead process improvement initiatives within enrollment operations to enhance efficiency, scalability, accuracy, and member experience

Collaborate with cross-functional partners including Marketing, Billing/Finance, Operations, Compliance, IT, and Customer Support to optimize enrollment workflows and resolve operational issues

Partner with Marketing, Strategy, and Retention teams to identify opportunities and improvements in mail enrollment, renewals, and member retention

Develop, maintain, and enhance dashboards, reporting, and metrics to track vendor performance, enrollment volumes, quality trends, and operational outcomes

Ensure compliance with company policies, regulatory requirements, and service-level agreements

Provide training, documentation, and guidance to internal teams and vendors to maintain high standards of accuracy, compliance, and service

Maintain a strong working knowledge of end-to-end enrollment functions, including Billing/Finance, Fulfillment, Customer Correspondence, Reporting, Back Office Operations, and Partner Support

Manage and prioritize enhancement requests, change requests, and process updates, coordinating with vendors and internal stakeholders to ensure timely and effective implementation

Conduct regular vendor audits, reviews, and operational assessments to verify compliance, identify risks, and implement corrective actions as needed

Qualification

Vendor managementProcess improvementCross-functional collaborationMicrosoft OfficeCommunication skillsOrganizational skillsProblem-solving skillsSelf-motivatedTeam-oriented

Required

Bachelor's degree in Business Administration, Marketing, Operations, or a related field

5+ years experience in a Marketing or Business Operations Role, with 2 years experience in vendor management

Proficiency with Microsoft Office

Self-motivated and able to work with limited supervisor and direction

Strong organizational, communication and problem-solving skills

Ability to collaborate effectively with cross-functional teams and external vendors

Team-oriented and self-motivated, with the ability to manage multiple priorities effectively

Benefits

Annual Bonus Potential: 10%

Company

HomeServe USA

Glassdoor3.6

HomeServe USA is a provider of home emergency repair service plans.

Founded in 2003

Norwalk, Connecticut, USA

1001-5000 employees

http://www.homeserveusa.com

H1B Sponsorship

HomeServe USA has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2024 (1)