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TMEIC · 2 months ago

Technical Services Director - Industrial Systems (MA25127)

Roanoke, Virginia, United States

Full-time

Hybrid

Director/Executive

TMEIC is a company focused on industrial systems, and they are seeking a Technical Services Director to define and execute strategies for the Technical Services business unit. The role involves developing business plans, managing team performance, and ensuring the alignment of services with market trends and company goals.

Industrial Automation

H1B Sponsor Likely

Responsibilities

Develop the annual MRP to forecast the orders, sales, and contribution margin for the TS market segment in alignment with the BU’s goals and in collaboration with BU leadership

Assess the BU’s capabilities, products, services, and technologies and recommend new TS offerings and enhancements that position the BU to achieve long-term TS objectives

Monitor and investigate industry technical service trends, market position, competitive threats, and opportunities in the market to assess how these factors might affect current offerings and change over time, and to recommend new and enhanced offerings

Develop and execute strategic business plans for the BU’s entry and offerings of TS to clients, in collaboration with BU and Business Development senior management

Use analytics and metrics to drive strategic decision-making as it relates to technical services

Develop and manage a system to track current TS offerings and standardization across the ISBU

Report results for TS Orders and Sales as scheduled and requested to Company and parent company management, including, but not limited to, research, analysis, evaluation, and recommendations

Determine key wants and needs of the existing industries, markets, and market segments, and monitor industry and macro-economic trends to assess how these factors might change over time

Develop Marketing Requirement Specifications (MRS) and Development Request Sheets (DRS) for new products, solutions, and upgrades to existing products to position the BU to achieve long-term objectives

Manage the Design Request process for new product requirements to product development teams

Develop and execute Go-To-Market strategy and collaborate with Marketing, Business Development, and BU leadership on TS product launch

Coordinate and review commercial proposals for accuracy, adherence to company policies, and profitability with engineering, project management, manufacturing, and business executives in accordance with corporate guidelines and in a timely manner

Provide input to initial due diligence on potential M&A targets in relation to new markets and industries to ensure these activities support long-term organization plans in collaboration with the Business Development team

Proactively and positively promote and exemplify the Company brand to internal and external contacts and the general public

Develop, maintain, and continuously improve the system by which client relationships are strengthened, and the TS orders strategy is fulfilled effectively

Ensure consistent branding guideline compliance throughout the Company in collaboration with the Global Marketing team

Diagnose gaps between the function's current and desired performance and deploy strategies to resolve

Ensure key information about project performance is acquired and monitored in coordination with other BU management

Ensure effective risk management and communication, in compliance with Company and parent company policies and contractual terms and conditions, to protect the organization from liability

Develop and implement strategies to increase internal and external awareness and understanding of the BU's objectives and achievements via effective public relations and advertising in global and local media programs in collaboration with the Global Marketing team

Ensure effective design, development, implementation, measurement, and management of the TS systems to increase capability and performance

Coordinate and influence within the entire organization to secure resources and solutions to execute the TS strategies

Determine the budget and business resources required for advertising, sales, and marketing collateral, trade shows, technical seminars, and related material and activities in coordination with the BU’s commercial leadership

Plan and execute projects to aid in improving and growing the BU’s business to meet goals set by ISBU senior management

Build and sustain productive relationships with the parent and group companies to ensure collaboration and responsiveness to ensure open communications of technical service programs, activities, and best practices to expand the overall technical services business

Build and lead a team of committed and capable employees

Plan for, appropriately assign, resource, and integrate the work of the team

Lead, expect, and implement continuous improvement

Own the output of the team

Ensure team members fulfill functional and general employee accountabilities

Exercise effective managerial leadership to include

Two-way managerial team working

Fair and just treatment of direct reports

Context setting

Planning

Task assignment

Ongoing performance management

Coaching

Selection and orientation

De-selection and dismissal

Ensure effective leadership and fair and just treatment for their direct reports once removed

Ensure talent pool development at the direct report once removed level

Qualification

Strategic planningMarket analysisTechnical services managementBusiness developmentProject managementPublic relationsContinuous improvementTeam leadership

Required

Define and execute comprehensive strategies for the Industrial Systems business unit's (ISBU) Technical Services (TS) to meet the short and mid-term period (1 to 3 years) of the Mid-Range Plan (MRP) and the long-term (3 to 5 years) strategy and the healthy, sustainable, and profitable growth of the business unit

Develop the annual MRP to forecast the orders, sales, and contribution margin for the TS market segment in alignment with the BU's goals and in collaboration with BU leadership

Assess the BU's capabilities, products, services, and technologies and recommend new TS offerings and enhancements that position the BU to achieve long-term TS objectives

Develop and execute strategic business plans for the BU's entry and offerings of TS to clients, in collaboration with BU and Business Development senior management