Red Oak Technologies ยท 14 hours ago
Help Desk Analyst
Elk Grove, CA
Contract
Onsite
Entry, Mid Level
2+ years expRed Oak Technologies has been a trusted partner in the tech industry, delivering innovative talent solutions since 1995. They are seeking a Help Desk Analyst to provide technical support and handle escalations, requiring onsite work in Elk Grove, CA.
Human ResourcesMarketingStaffing Agency
Hiring Manager
Thomas Nacnodovitz
Responsibilities
Handling call escalations from Tier 1 to Tier 2
Providing phone, email and chat support
Qualification
Required
MacOS troubleshooting experience REQUIRED
Technical Support, 2+ years, Is Required
Written Communication, 2-5 years, Is Required
Mac OS X, 2-5 years, Is Required
Time Management, 2-5 years, Is Required
Communication Skill, 2-5 years, Is Required
Problem Solving, 2-5 years, Is Required
iOS 2-5 years, Is Required
Candidates must be able to work onsite at client, 5 days a week
Preferred
Cisco CCNA certification
CompTIA A+ certification
Knowledge of ITIL standard methodologies such as the difference between Incident, Problem, and Change
Company
Red Oak Technologies
Red Oak Technologies is a staffing and recruiting company offering IT, marketing, and finance recruitment services.
501-1000 employees
H1B Sponsorship
Red Oak Technologies has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (13)
2024 (34)
2023 (19)
2022 (14)
2021 (24)
2020 (29)
Funding
Current Stage
Late StageLeadership Team
Joel Leege
President & COO
Recent News
2024-01-09
Company data provided by crunchbase