Apply on Employer Site

BD (Tissuemed Ltd) · 1 day ago

Molecular Application Specialist, West Coast, Diagnostics/ Field Training/Pre/Post Sales)

Seattle, WA

Full-time

Onsite

Senior Level

$70K/yr - $116K/yr

5+ years exp

BD is one of the largest global medical technology companies in the world, and they are seeking a Molecular Applications Specialist to provide high-level technical and application training to customers in various laboratory settings. The role focuses on promoting sales of BD instrumented platforms and assisting with customer installations and troubleshooting.

Health CareHospitalMedicalMedical Device

Responsibilities

Conducts comprehensive training for both customers and BD associates on instrumented platforms, ensuring competency, optimal utilization, and self-sufficiency. Demonstrates platform proficiency by identifying customer needs, implementing customized solutions, and ensuring rapid adoption

Collaborates with Technical Service, Support, and Field Service teams to enhance customer experience. Works closely with sales associates throughout the sales cycle to highlight technical features and functions of BD instrumented platforms

Develops training programs and Standard Operating Procedures (SOPs) in collaboration with Technical and Training Center associates. Ensures continuous improvement of field-related job aids, certification manuals, and technical documentation while maintaining appropriate records

Conducts product demonstrations at trade shows, workshops, and customer sites to promote product value. Provides technical input to Marketing Managers and assists sales teams with customized presentations to support BD instrumented platform sales

Actively provides product and platform knowledge to Research and Development for continuous improvement. Supports new assays and products prior to formal launch, working with all stakeholders to meet company deadlines

Qualification

TechnicalApplication supportMolecular instrument platformsTraining developmentLaboratory Information SystemsCytotechnologist (CT) ASCPProject managementCustomer satisfaction focusCommunication skillsConflict resolutionTeam collaboration

Required

Demonstrates effective internal and external communication abilities, conflict resolution skills, and consistent professionalism in all customer and cross-functional team interactions. Shows high concern for customer needs and expectations while working effectively in diverse team environments

Minimum 5 years relevant experience in a clinical hospital or reference laboratory setting

Brings valuable knowledge and experience in Technical and Application support with a positive attitude. Maintains focus on customer satisfaction while effectively balancing technical expertise with service delivery

Ability to travel domestically

Ability to be on call during evening/weekend as needed

Preferred

B.S. degree in Medical Technology, Clinical Laboratory Science, Biological Sciences, or Molecular/Microbiology advanced degree desirable

Training in 'Train-the-Trainer' methods, instructional design / development, adult educational methods desirable

Cytotechnologist (CT) ASCP degree preferred

Possesses comprehensive knowledge of molecular instrument platforms, workflow processes, and implementation strategies within clinical and public health laboratory settings. Demonstrates familiarity with regulatory requirements (CAP, CLSI, Cumitech, CLIA) and quality procedures, along with proficiency in various computer software applications and Laboratory Information Systems

Exhibits exceptional project management capabilities with a proven track record of accomplishments. Consistently initiates and completes new assignments successfully while maintaining organizational skills that drive departmental and organizational goals

Models effective training, education, and product demonstration techniques. Excels at communicating departmental vision and goals while guiding team members toward achieving these objectives. Persistently strives to drive excellence in technical and customer-facing skills among team members