Apply on Employer Site

The Dollywood Company · 2 days ago

Guest Transit Host- Dollywood Theme Park - Full Time Seasonal

Pigeon Forge, TN

Full-time

Onsite

New Grad, Entry Level

The Dollywood Company is dedicated to creating memorable experiences at its theme park in the Great Smoky Mountains. They are seeking a Guest Transit Host who will ensure guest satisfaction and safety while embodying the company's values of friendliness and hospitality.

Amusement Park and ArcadeHospitalityResorts

H1B Sponsor Likely

Responsibilities

Greets Guests and initiates friendly interaction. Provides Guest excellence, which exceeds expectations

Effectively uses empowerment to ensure Dollywood’s 100% Satisfaction Guarantee policy is implemented

Reacts calmly and quickly in stressful/emergency situations. Physically assist Guests throughout the area as required

Effectively performs in the role of Tram Conductor to include (but not limited to):

Visually observes trailing cars on multi-unit conveyances for potential safety hazards

Visually observes Guest actions during operation to prevent safety hazards

Communicates calmly, clearly and professionally with Tram Conductor/Lot Attendants

Communicates safety rules and scripted festival/general park information in a manner consistent with the values and mission of The Dollywood Company

Completes daily written reports and turn in any necessary paperwork to Parking PIC

Works each position in all weather conditions

Maintains a sense of urgency toward area of operation to reduce Guest wait time

Uses time productively to include sweeping, clearing cobwebs, straightening cones, and other similar items

Assists with other areas in parking as needed/requested by Management

Wears and maintains a themed costume issued by Dollywood

Performs special projects as directed by Management

Attends all required Training Classes and Meetings

Complies with safety and security directives, policies and procedures to ensure Hosts/Guests safety at all times

Maintains confidentiality at all times

Follows all safety standards to include reporting any violation of standards

Qualification

Guest interactionSafety awarenessEffective communicationBasic computer skillsTeamworkProblem solvingConflict managementInterpersonal skillsAttention to detailFlexibility

Required

Must be at least 16 years of age

Basic computer skills

May be required to provide a copy of personal driving record from home state

Must successfully complete a pre-employment offer a background check including motor vehicle and drug screen

Able to make a friendly impression when speaking to or corresponding with guests, vendors, and other employees

Must reflect Dollywood's image by being genuinely friendly and caring and by taking pride in work

Must be self-motivated and disciplined

Must be able to prioritize and complete work assignments on a timely basis

Must maintain strict confidentiality and judgment regarding privileged information

Must be committed to continuous improvement

Must have professional appearance with good personal hygiene

Must promote and support a 'team' work environment by cooperating and helping co-workers

Must be productive in a fast-paced environment

Must maintain dependable work attendance and flexibility with assigned work schedules including any required overtime, evenings, weekends, or holidays

Must be sensitive to the needs of our Guests and feel empowered to act to meet their needs within company guidelines

Must be able to utilize effective communication, problem solving, conflict management, and interpersonal skills

Able to comprehend instructions and retain information

Able to perform duties consistent with creating a safe and secure environment for hosts and guests

Able to be flexible to handle frequent changes in priorities

Able to add, subtract, multiply and divide with accuracy

Able to communicate effectively with Guests and Hosts using approved methods of communication

Able to tolerate various temperatures while working outdoors

Able to operate/drive a company vehicle with valid driver's license and insurance

Able to meet the physical demands of the job

Must have manual dexterity necessary to complete all job duties

Able to sit, stand or walk for long/short periods of time

Able to work in a small, confined area

Able to push and/or pull

Able to bend at the waist and knees for long periods of time

Able to learn additional ticketing system functions

Able to lift 50 lbs

Above average attention to detail and accuracy of information

Ability to memorize safety standards & scripted material

Minimum of 18 years of age is required when/as: Ride Operators at rides designated as High Thrill Attractions (as defined by IAAPA standards), Any activity with use of a motor vehicle to include trams and shuttles, Drive vehicles operated exclusively on rails. Work on or ascend lift hills whether in training, normal operations, or evacuations

Lifting and Carrying: Position may require occasional to frequent lifting of up to 50 lbs. utilizing company's safety guidelines for safe lifting

Mobility: Position may require intermittent to prolonged sitting, standing and/or walking for duration of shift, up to 13 hours. Employees may also be required to travel to various areas on property which may include changes in terrain, stairs and uneven surfaces

Repetitive Movements: This position may require performing repetitive movements and tasks throughout the shift, including repeated use of hands, arms or other body parts as part of typical job functions

Environmental Conditions: This position requires the ability to perform work tasks in varying weather conditions to include extreme cold and heat. Employees may be required to work indoors and outdoors

Cognitive and Sensory Requirements: This position requires strong cognitive skills, including the ability to think critically, solve problems, process and retain information, have attention to detail and communicate effectively using approved methods

Company

The Dollywood Company

Dollywood is world's best theme park, delivering a world class experience where families can make memories and will cherish forever.

Founded in 1985

Valley Forge, Pennsylvania, USA

1001-5000 employees

https://www.dollywood.com/

H1B Sponsorship

The Dollywood Company has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2023 (2)