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Upwind Security · 15 hours ago

Technical Account Manager (US Remote)

United States

Full-time

Remote

Mid Level

3+ years exp

Upwind Security is a next-generation Cloud Security Platform that focuses on identifying and prioritizing critical risks in cloud security management. They are seeking a Technical Account Manager to build strong relationships with customers, ensuring successful onboarding and long-term value from the Upwind platform through technical deployment and engagement.

Cloud InfrastructureCloud ManagementCloud SecurityInformation TechnologySoftware

H1B Sponsor Likely

Responsibilities

Act as a strategic partner to the sales team post-sale, supporting account continuity while enabling sales to focus on new opportunities

Lead the technical deployment of the Upwind platform post-sale, ensuring smooth and successful onboarding and deployment of new capabilities

Serve as the primary point of contact for customers, addressing issues quickly and maintaining a high-quality customer experience

Build strong, long-term relationships by introducing new features, gathering feedback, and leading roadmap discussions

Partner with sales during renewals and expansion to align technical planning with customer needs and drive value

Proactively engage with customers to surface key security insights, guide feature adoption, and ensure they realize the full value of the Upwind platform

Understand and advocate for your customers needs cross functionally (i.e. Product Management and Technical Support)

Qualification

Technical Account ManagementCloud InfrastructureCybersecurityDevOpsCloud CertificationsProject ManagementCommunication SkillsProblem-Solving SkillsRelationship-Building Skills

Required

3+ years in customer-facing roles in SaaS, with experience in Technical Account Management, Solution Architecture, or similar roles

Strong technical background in cloud infrastructure (AWS, GCP, Azure), cybersecurity, or DevOps

Excellent communication, problem-solving, and relationship-building skills

Experience leading technical projects, managing cloud deployments, and driving feature adoption

Strategic mindset with the ability to align technical solutions to business goals

Preferred

Relevant certifications in cloud or security

Company

Upwind Security

Upwind Security provides cybersecurity solutions to protect organizations from digital threats and vulnerabilities.

Founded in 2022

San Francisco, California, USA

201-500 employees

https://www.upwind.io

H1B Sponsorship

Upwind Security has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (2)

2024 (1)