Equinix · 19 hours ago
Data Center Customer Operations IV
Ashburn, VA
Full-time
Onsite
Mid Level
$67K/yr - $101K/yr
4+ years expEquinix is the world’s digital infrastructure company®, focused on connectivity and innovation. The role involves managing customer operations in the data center, including queue management, installations, testing, and customer management to ensure high-quality service and satisfaction.
Cloud Data ServicesData CenterInformation TechnologyInfrastructureInternetSoftware
Responsibilities
Reviews work orders in the queue and handles skilled requests which require deep understanding of standard operating procedures and adherence to commitment times
Reviews expedited requests and handles or re-directs to appropriate team members
Supports cross functional teams by collaborating on customer tickets
Maintains detailed written records of all work activity
Ensures any necessary reporting is complete and accurate; executes ad-hoc reporting requests
Creates Purchase Orders (PO's) and Purchase requests (PR's)
Assigns locks and keys for both Equinix and customer keys, where applicable
Supports creating reports to customers (e.g. power or access)
Updates local asset databases and other systems
Handles requests requiring skilled rack and stack support of customer equipment
Able to read skilled installation spreadsheet plans and supports implementing installations accordingly
Supports the building and installation of difficult and challenging installs; which may include: intra-cage fiber tray, ladder rack, customer equipment and cabinets; overhead cable trays, cage mesh, cabinets, and cable management/support systems; grounds cabinets and two-post racks; performs tape changes and back-up updates
Recognizes and raises advanced capacity concerns for infrastructure expansions needs and cabling
Performs quality checks on both cross-connects and on-site support tickets, and suggests improvements
Supports challenging datacenter cross-connect work requiring deep understanding of operating procedures for installs, terminations, modifications, and testing
Installs and tests challenging cross-connect circuits, which may include: switched, multiplexed, etc
Supports skilled requests on standard layer 1, 2 and 3 cross connect certification testing
Supports the troubleshooting of skilled circuits (i.e., switched, multiplexed, etc.)
Supports advanced testing and troubleshooting
Monitors stock levels and proactively addresses needs for reordering of materials in partnership with proper teams
Provides escalation support for work order expedites
Partners with internal stakeholders on cross functional work
Supports customer satisfaction through timely and precise order execution and quality assurance checks
Delivers a high level of service and an excellent customer experience when interfacing with customers
Supports sensitive customer situations
Manages time expectations on new deployments and existing alterations
Supports customers on-site by through access control and escorting services
Point of Contact (POC) for supporting skilled customer requests, exceptions or escalations
Supports advanced installations; provides input and identifies problems with drawings and assists with verification of custom projects
Supports vendors on various Data Center related projects
Performs quality assurance on new customer installation or deployments
Supports standard operating procedures and best practices to maintain a high level of service is maintained
May coach others on operations procedures and basic safety
May provide coaching and mentorship to more junior team members
Qualification
Required
Typically requires a high school diploma and 4-6 years of equivalent work experience
Benefits
Employee Assistance Program
Insurance: You may enroll in health, life, disability and voluntary plans that are designed for you and your eligible family members.
Retirement: You and Equinix may contribute to a retirement plan to help you plan for your financial future.
Paid Time Off (PTO) and Paid Holidays: You will receive an accrued amount of PTO each pay period along with various paid holidays for you to rest and recharge.
Company
Equinix
Equinix is an internet company that provides data center services for companies, businesses, and organizations.
10001+ employees
H1B Sponsorship
Equinix has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (113)
2024 (157)
2023 (117)
2022 (121)
2021 (179)
2020 (122)
Funding
Current Stage
Public CompanyTotal Funding
$4.27BKey Investors
Elliott Management Corp.Crosslink Capital
2025-11-19Post Ipo Debt· $499.92M
2025-07-22Post Ipo Equity
2025-03-17Post Ipo Debt· $374.96M
Leadership Team
Adaire Fox-Martin
Chief Executive Officer & President
Keith Taylor
Chief Financial Officer
Recent News
2026-01-14
2026-01-11
Company data provided by crunchbase