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OST, Inc. · 3 days ago

Sr. Technical Support Specialist

Huntsville, AL, USA

Full-time

Hybrid

Senior Level, Lead/Staff

10+ years exp

Optimal Solutions & Technologies (OST, Inc.) is focused on excellence, specializing in Management Consulting, Information Technology, and Research Development and Engineering services. The Sr. Technical Support Specialist provides hands-on technical and operational support for threat systems, ensuring their availability and reliability while collaborating with engineers and Government stakeholders.

Information TechnologyManagement ConsultingService Industry

No H1B

Security Clearance Required

U.S. Citizen Only

Responsibilities

The Sr. Technical Support Specialist provides hands-on technical and operational support of threat systems, threat emulation devices, and OPFOR representations used across Army training and testing environments

Responsibilities include providing technical assistance during system setup, integration, upgrades, and maintenance activities; supporting troubleshooting and resolution of technical issues; and assisting with system configuration and functionality checks

The Sr. Technical Support Specialist supports preparation and maintenance of technical documentation, user guides, and operating procedures and assists with tracking system status and technical issues

Additional duties include supporting technical demonstrations, evaluations, and field events; assisting engineers and Military Technical Evaluator SMEs during testing, Government Acceptance Testing (GAT), and operational assessments; and collecting and reporting technical data related to system performance and reliability

The role supports coordination with logistics, engineering, and evaluation personnel to ensure technical issues are addressed efficiently and systems remain mission-ready

The Technical Support Specialist collaborates closely with engineers, evaluators, and Government stakeholders to ensure threat systems are operational, supportable, and aligned with Customer objectives

Qualification

Technical troubleshootingSystem supportInstallationConfigurationActive TS/SCI ClearanceTechnical documentation

Required

Bachelor's degree in Engineering Technology, Information Technology, Electronics, or a related technical field

Minimum of 10 years of experience providing technical support for hardware, software, or integrated systems within a DoD or Army environment

Demonstrated experience with Technical troubleshooting and system support

Demonstrated experience with Installation and configuration of equipment or systems

Demonstrated experience with Technical documentation and reporting

Demonstrated experience with Supporting field activities or operational environments

Active TS/SCI Clearance

Preferred

Experience supporting threat systems, OPFOR equipment, or training support systems

Familiarity with Electronics, communications, or simulation systems

Familiarity with Fielded Army systems and operational environments

Familiarity with Basic configuration management or issue tracking processes

Benefits

Full benefits

Possible bonus potential based on merit and performance

Company

OST, Inc.

Glassdoor3.6

OST solves complex problems and overcomes challenges to deliver optimized, value-driven solutions that improve our customers’ business operations and advance their missions by building a great firm that attracts, develops, excites, and retains exceptional people.

Founded in 1999

Washington, District of Columbia, USA

201-500 employees