The Hiller Companies · 11 hours ago
Customer Service Representative
Phoenix, AZ
Full-time
Onsite
New Grad, Entry LevelThe Hiller Companies is a leader in fire protection and life safety products and services, dedicated to making the world a safer place. They are seeking a Customer Service Representative to ensure customer satisfaction by providing exceptional support, handling inquiries, resolving issues, and maintaining positive relationships with clients.
Consulting
Responsibilities
Serve as point of contact for customer inquiries, responding promptly and professionally to inquiries via phone, email, and in-person visits
Schedule and perform follow up conversations with customers, post service, to solicit feedback ensure satisfaction, and address additional needs
Discuss post service billing requirements with clients and ensure all needs are addressed to ensure timely processing of invoices
Collaborate closely with our technical teams to coordinate completed service appointments and communicate relevant details to customers
Act as Operational liaison between Shared Branch Services and Collections teams
Manage customer follow up/communication upon invoice issuance to ensure invoice accuracy, payment timing, potential acceptance of payments (credit card or check), provide statements upon customer request and maintain accurate and timely notation of on-going customer communication in E1 for continuity of customer care by Shared Branch Services and/or Collections teams
Communicate and collaborate with Shared Branch Services to address and resolve all invoicing concerns and/or corrections to ensure timely payment of open invoices
Maintain accurate and up-to-date customer records, including contact information, service history, and interactions. Document conversations for follow-up needs and additional inquiries
Proactively address customer concerns, troubleshoot issues, and escalate complex cases to appropriate teams while ensuring a positive customer experience
Identify opportunities to upsell or cross-sell additional services and products based on customer needs and preferences
Stay updated on industry trends, regulations, and advancements in fire protection services to provide informed and knowledgeable support to customers
Other duties as required
Qualification
Required
Exceptional customer service skills
Ability to handle inquiries and resolve issues promptly and professionally
Strong communication skills, both verbal and written
Ability to maintain positive relationships with customers
Experience in managing customer follow-up and communication
Ability to document conversations and maintain accurate customer records
Proactive approach to addressing customer concerns and troubleshooting issues
Ability to identify opportunities to upsell or cross-sell services and products
Knowledge of industry trends and regulations in fire protection services
Benefits
Medical, Dental & Vision Insurance
401(k) with fully vested employer matching funds
Company Paid & Voluntary Life Insurance
Voluntary Short Term & Long Term Disability Insurance
PTO
8 Paid Holidays
Company
The Hiller Companies
The Hiller Companies is a facilities services company that provides mechanical and electrical engineering services.
Founded in 1919
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
Littlejohn & Co
2026-01-15Acquired
2022-09-20Private Equity
Leadership Team
Santiago Perez
Chief Executive Officer
Recent News
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