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Midas Auto Service Experts · 5 days ago

Automotive Service Advisor/Writer

Renton, WA

Full-time

Onsite

New Grad, Entry Level

Midas Auto Service Experts is seeking an Automotive Service Advisor/Writer to initiate automotive services and repairs. The role involves ascertaining performance problems, developing estimates, and maintaining customer rapport.

Automotive

Responsibilities

Ascertains automotive problems and services by listening to customer's description of symptoms; clarifying description of problems; conducting inspections; taking test drives; checking vehicle maintenance records; examining service schedules

Verifies warranty and service contract coverage by examining records and papers; explaining provisions and exclusions

Develops estimates by costing materials, supplies, and labor; calculating customer's payment, including deductibles

Prepares repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtaining approval signatures; entering RO into service database system

Maintains customer rapport by explaining estimates and expected return of vehicle; obtaining customer's approval of estimates; obtaining and providing contact telephone numbers; answering questions and concerns; arranging towing and temporary transportation

Maintains automotive records by recording problems and corrective actions planned

Updates job knowledge by participating in educational opportunities; reading manufacturers' publications

Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments