United States Cold Storage, Inc. · 2 days ago
CUSTOMER EXPERIENCE ANALYST
Camden, New Jersey, United States
Full-time
Onsite
New Grad, Entry Level
$65K/yr - $75K/yrUnited States Cold Storage, Inc. is dedicated to advancing and innovating in the cold chain logistics industry. The Customer Experience Analyst will enhance customer satisfaction through data-driven insights, manage key initiatives, and collaborate with internal teams and external stakeholders to deliver tailored solutions.
TransportationWarehousing
Responsibilities
Gather and synthesize data to create customer specific reports and provide feedback to drive insight for the customer
Ensure the timely and successful delivery of our solutions according to customer needs and objectives
Work with existing customers to implement and/or explain how new or additional services will help them achieve their business goals
Assist with challenging customer requests or issue escalations as needed
Conduct training sessions and create training materials to enhance experience with the customer portal
Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
Analyze and create sales reports and market feedback from internal and external sources to identify key issues, trends, opportunities, and growth for use in business development and program management
Support day-to-day relationship with customers in concert with the designated Business Development professional
Respond to RFPs (request for proposals), Proposals, and Business Reviews for customers
Perform analysis and conduct research to provide data for insight into key customers and the cold chain industry
Identify, report, and monitor relevant KPIs (Key Performance Indicators)
Develop and maintain strong relationships with key business liaisons
Lead project management activities that support the customer
Utilize data from disparate systems, including TMS (Transportation Management System), WMS (Warehouse Management System), CRM (Customer Relationship Management) to provide cohesive reporting
Leverage Tableau to create interactive dashboards and visualizations that communicate key insights and support data-driven decision-making
Qualification
Required
Bachelor's degree in supply chain management, Marketing, Management or Degree in similar field
Entry Level
Experience in supply chain, transportation, warehousing, and / or food manufacturing is desired
Project Management skills
Strong interpersonal and communication skills required
Strategic thinker – able to describe and sell a vision to business stakeholders
Adept at problem solving and interpreting and leveraging data insights to enhance customer experience
An appetite to learn and continuously improve own personal development/ skills and business knowledge
Highly proficient with Microsoft Office including Word, Excel, PowerPoint, etc
Good arithmetic, reading, and typing skills
Sit and/or stand for extended periods of time
Be able to see, speak and hear
Ability to work overtime as needed
May require physical effort associated with using the computer to access information, or occasional standing, walking, lifting needed to carry out everyday activities
Understand and follow verbal instruction, written instruction, and company policies
A starter that can work independently and coordinate with others
Always follow safety procedures
Ability to manage stress and productivity guidelines
Benefits
401K and Educational Assistance after 1 year
If elected, Blue Cross Blue Shield after 30 days of service
Company Life Insurance
Medical
Dental
Vision
Prescription
Legal Insurance
Pet Discount
Critical Illness
Accident Insurance
Hospital Indemnity
Long Term Care + Permanent Life Insurance
Identity Theft Protection
Short Term Disability Insurance
Long Term Disability Insurance
Supplemental Disability Insurance
Basic Life Insurance
Accidental Death and Dismemberment Insurance
Supplemental Life Insurance
Supplemental Spouse Life Insurance
Child Life Insurance
Loan Solution
Health Flexible Spending Account
Dependent Flexible Spending Account
Telemedicine
Virtual Primary Care
Prescription Savings Plan
Prescription Specialty Copay Assistance Program
Weight Management Program
Chronic Condition Management
Care Navigator Program
24/7 Nurse Line
Expert Medical Opinion
Precious Additions Maternity Program
Health Advocacy
Employee Assistance Program
Digital Cognitive Behavioral Therapy
Digital Physical Therapy
Behavioral and Mental Health Platforms
Auto and home discount program
Secure Travel Protection
Discount Programs
401(k) plan
Education Assistance
Paid Time Off
Referral program
Commuter Benefit (NJ ONLY)
Company
United States Cold Storage, Inc.
USCS’s century of cold storage excellence in America is backboned by 42 world-class facilities across 13 states.
Founded in 1889
1001-5000 employees
H1B Sponsorship
United States Cold Storage, Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (6)
2023 (3)
2022 (3)
2021 (1)
2020 (4)
Funding
Current Stage
Late StageLeadership Team
Larry Alderfer
Chief Executive Officer
Mark Windmill
Chief Financial Officer
Recent News
Company data provided by crunchbase