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Virtus · 1 day ago

Director, Insurance Learning and Development

Overland Park, KS

Full-time

Onsite

Senior Level, Lead/Staff

8+ years exp

Virtus Insurance is a recognized leader in the insurance brokerage industry, committed to redefining modern brokerage practices. The Director, Insurance Learning and Development will architect and deliver a comprehensive training ecosystem, focusing on new-hire onboarding and technical training for Property & Casualty insurance, while also developing a Benefits curriculum as the business grows.

Auto InsuranceCommercial InsuranceConsultingEmployee BenefitsFinancial ServicesHealth InsuranceInsuranceProperty Insurance

Growth Opportunities

Responsibilities

Build structured P&C curriculum covering technical, functional, operational, and professional competencies

Develop role based learning paths for Account Executives, Account Managers, and Client Account Specialists

Create a scalable training model aligned with Virtus workflows, systems, and service standards

Lead future expansion into Benefits training with additional resources

Facilitate in person, virtual, and hybrid training programs

Deliver sessions on coverage fundamentals, renewal execution, marketing workflows, client communication, and service excellence

Coach emerging talent through scenario based learning and skills reinforcement

Obtain and maintain Kansas & Missouri continuing education provider status for Virtus

Design continuing education eligible courses and manage approvals, attendance tracking, and compliance documentation

Ensure training programs satisfy regulatory and licensing requirements across jurisdictions

Build a standardized 90 day onboarding program for all P&C client facing roles

Reduce time to productivity through structured learning, assessments, and milestone tracking

Establish KPIs to measure training effectiveness, competency development, and overall business impact

Use assessments, feedback, and performance data to improve curriculum and identify skill gaps

Present insights and recommendations to Executive Leadership

Partner closely with Client Success, Practice Leaders, Producers, and Operations to ensure training aligns with workflows, systems, and service expectations

Support adoption of new systems, tools, and processes through structured training

Regularly update curriculum as markets, regulations, and carrier requirements evolve

Stay informed on industry trends, emerging risks, and best practices in insurance education

Foster a culture of learning, accountability, and continuous improvement across the organization

Qualification

P&C insurance expertiseCurriculum designTraining facilitationMicrosoft 365 proficiencyAgency management workflowsContinuing education requirementsCoaching skillsCommunication skillsCollaboration skills