Tractor Supply Company · 1 week ago
Final Mile Specialist
Brentwood, TN
Full-time
Hybrid
Mid Level
3+ years expTractor Supply Company is a leading retailer in the agricultural and rural lifestyle market, and they are seeking a Final Mile Specialist to enhance their delivery services. This role involves identifying and implementing improvements in the delivery system, collaborating with internal and external partners, and managing delivery processes to optimize financial outcomes and KPIs.
AgricultureRetailShopping
Responsibilities
Manage and resolve Team Member Delivery opportunities received from Stores, Customers, Customer Solutions Center, or Help Desk
Provide indirect management and training to Tractor Supply Company Delivery Drivers and Store Leadership teams on all Delivery processes and systems
Research and identify the root cause of the system or process breakdowns that contribute to Delivery improvements
Develop, test and implement resolutions and process improvements, while leading internal and external partners
Define and manage KPIs, Metrics, and operational reporting needed for SSC Teams and the Field Teams to effectively manage all Delivery models
Develop performance summaries for Leadership teams to implement for improved outcomes
Review and process Final Mile vendor invoices
Develop and maintain Store operational documents and self-serve tools to enable Store Teams to optimally execute all Store Delivery models
Partner with IT and Omnichannel team to integrate Delivery providers on TSC website and new delivery stores
Conducts routine business reviews and assesses operational improvement, establishes and maintains solid business relationships with internal partners
Partner with Final Mile SSC and Field teams on Delivery promotion ideas, needs or opportunities
Qualification
Required
3+ years in a multi-channel Retail role, or in an Operational support role for Stores or Customers
Preferred experience with dotcom and store Delivery systems utilized in a multi-channel retail environment
Bachelor's degree in business, operations, logistics, supply chain, or related field preferred
Any suitable combination of education and experience will be considered
Preferred
Advanced computer skills with advanced ability in Microsoft PowerPoint, Word, Excel, Outlook, and OneNote
Knowledge and understanding of Delivery software platforms (scheduling, dispatch, routing)
Strong communication (verbal, listening, and written), leadership and interpersonal skills
Able to maintain strong business relationships and credibility with all levels within the organization
Self-starter that applies critical thinking with the ability to work autonomously to achieve established goals and outcomes
Advanced analysis and problem-solving skills
Benefits
Medical, dental, and vision coverage
Company-paid life and disability insurance
Paid parental leave
Tuition reimbursement
Family planning resources such as adoption and surrogacy assistance
Company
Tractor Supply Company
Tractor Supply Company is the operator of rural lifestyle retail stores.
10001+ employees
H1B Sponsorship
Tractor Supply Company has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (66)
2024 (49)
2023 (46)
2022 (58)
2021 (41)
2020 (42)
Funding
Current Stage
Public CompanyTotal Funding
unknown1994-02-18IPO
Leadership Team
Hal Lawton
President & CEO
Rob Mills
SVP & CIO
Recent News
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