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State of Arkansas · 17 hours ago

PROGRAM ELIGIBILITY SUPERVISOR/EXPERT

Conway, AR

Full-time

Onsite

Mid, Senior Level

$57K/yr - $85K/yr

3+ years exp

The State of Arkansas is dedicated to serving its residents through the Department of Human Services (DHS). The Program Eligibility Supervisor/Expert is responsible for overseeing the daily operations of program eligibility staff, ensuring accurate eligibility determinations for state-administered assistance programs, and providing leadership and support to the team.

EducationEmploymentGovernmentPublic RelationsRecreation

Responsibilities

Supervise, train, and support a team of eligibility specialists, caseworkers, or analysts

Ensure compliance with state and federal regulations, policies, and procedures related to program eligibility

Develop and implement strategies to improve team efficiency, accuracy, and productivity

Oversee the review and processing of program applications and eligibility determinations

Ensure accurate and timely case decisions based on program policies and applicant qualifications

Monitor case documentation, reporting, and record-keeping for accuracy and compliance

Conduct quality assurance reviews and audits to identify and correct errors

Address complex eligibility issues and escalate cases requiring higher-level review

Resolve customer complaints and inquiries in a professional and timely manner

Analyze trends in program applications, eligibility approvals, and error rates to improve operations

Prepare reports on program performance, caseload statistics, and compliance findings

Qualification

Eligibility determinationCase managementLeadershipData entryMicrosoft Office SuiteVerbal communicationWritten communicationProblem-solving

Required

The formal education equivalent of a bachelor's degree in psychology, sociology, social work, business, public administration, or a related field

Three (3) years of experience in social or community service work

Two (2) years in a supervisory or leadership capacity

Must possess a valid Arkansas driver's license

Some travel including overnight

Lifting up to 20 pounds

Frequent stooping and bending

Ability to sit for extended periods of time including riding in a vehicle

Extensive computer work utilizing Microsoft Office Suite

Occasional overtime

Ability to utilize current phone system

Clear enunciation

Excellent verbal and written communication skills

Strong understanding of eligibility determination processes, regulations, and case management

Ability to analyze complex cases, apply policies, and make informed decisions

Proficiency in data entry, reporting systems, and case management software

Skilled in analyzing issues, identifying solutions, and making sound judgments

Ability to prioritize multiple tasks, meet deadlines, and manage caseloads effectively

At least three years of experience in eligibility determination, case management, social service administration, or a related field including one year in a leadership capacity