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Ergon Inc. · 17 hours ago

HR Service Center Coordinator

Flowood, MS

Full-time

Onsite

Entry Level

2+ years exp

Ergon Inc. is a relationship-driven, family-owned company based in Flowood, Mississippi, seeking a full-time HR Service Center Coordinator to join their Human Resources team. The HR Service Center Coordinator will serve as the primary point of contact for employees regarding HR inquiries, ensuring efficient processing of requests and compliance with company policies.

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Responsibilities

Reviewing and monitoring tickets for tracking metrics (i.e., call volume, response time, and customer satisfaction) and providing basic reports to upper management

Provide first point of contact as administrative support for HR activities such as employee onboarding, offboarding, benefits administration, and employee data management

Respond to employee inquiries regarding HR policies, procedures, and benefits in a timely manner

Coordinate HR-related training sessions, workshops, and events as needed

Generate HR reports as requested, utilizing HR systems or other data management tools

Assist in HR compliance initiatives, including audits, policy updates, and maintaining adherence to legal requirements

Initiate, monitor, and complete pre-employment background checks and drug screenings for new hires and rehires

Administer and manage the company's random drug testing program in accordance with established policies and procedures

Provide support during projects, such as scheduling meetings, updating project management tools, meeting notes, etc

Contribute to the continuous improvement of HR processes and systems as needed

Additional responsibilities as the HR Service Center organization expands

Qualification

HR systemsEmployee inquiriesBenefits administrationMicrosoft Office SuiteProblem-solving skillsCustomer-first approachCommunication skillsInterpersonal skillsAttention to detailOrganizational skills