North Shore Community Health · 1 week ago
Chief Operating Officer - Hybrid
Salem,MA,US
Full-time
Hybrid
Lead/Staff, Director/Executive
5+ years expNorth Shore Community Health (NSCH) is a community health organization dedicated to providing comprehensive and culturally sensitive care. They are seeking a Chief Operating Officer (COO) to oversee day-to-day operations, ensuring alignment with strategic priorities, and enhancing patient-centered care across various departments.
CommunitiesDentalHealth CareHospitalWellness
Responsibilities
Serve as a strategic thought partner to the President & CEO and a key collaborator with the Leadership Team in developing and implementing strategies that align with NSCH’s mission, vision, and values, including a commitment to high-quality, patient-centered care
Collaborate with Leadership Team members to ensure strategic priorities are aligned, clearly communicated, and effectively implemented across all departments and service lines
Partner with internal and external stakeholders to support coordination between teams and ensure alignment in both strategic planning and day-to-day operational decision-making
Oversee the management, vision, and strategic development of the following areas: Health Center Operations, Compliance and Privacy, Project Management, Patient Experience, Safety and Security, Emergency Preparedness & Dental
Lead the development, maintenance, and communication of an organizational performance dashboard to monitor clinical, financial and operational metrics and drive accountability and decision-making across the organization
Direct the strategic use of data and analytics to support performance improvement initiatives, clinical care optimization, and operational excellence
Serve as the organizational liaison to the Community Pharmacy Cooperative (CPC) and oversee pharmacy as a service line
Serve as the Chief Compliance Officer, with responsibility for: Oversight of the Compliance Program and internal audit functions; Development and implementation of compliance policies and procedures; Coordination of corrective action plans and regulatory reporting; Staff training and organization-wide education on compliance matters
Serve as the Privacy Officer, with responsibility for: Investigation of privacy complaints and incidents; Coordination of responses to HIPAA breaches or violations; Management of a confidential reporting system for compliance/privacy concerns; Oversight of HIPAA privacy and security compliance across departments
Support the implementation and institutionalization of process improvement methodologies (such as Lean), including coaching staff and leadership on the use of tools and techniques to drive measurable improvement
Serve as Incident Commander for the Emergency Operations Plan, overseeing: Preparedness and response protocols, Continuity of operations planning and Recovery and mitigation processes
Serve as a catalyst for cross-functional collaboration and continuous learning across all levels of the organization
Represent NSCH in external engagements as needed, including community partnerships, agency meetings, and Board of Directors presentations, as requested by the President and CEO
Qualification
Required
Demonstrated skills and experience in collaboration, negotiation, problem identification and resolution
Demonstrated strong management and leadership skills
Strong teamwork, communication and interpersonal skills
Commitment to working with underserved and disadvantaged populations and knowledge of health disparities
Demonstrated ability to achieve results by leveraging resources with internal and external groups
Demonstrated success in building, developing and motivating high performing teams and effectively growing an organization capable of supporting sustained growth
Willingness to learn and apply Lean principles
Demonstrated experience in setting strategy
Demonstrated experience in executing for results
Demonstrated experience in leading teams
Demonstrated experience in relationships and influence
Master's degree in health care administration, Public Health or Business Administration or related clinical (i.e., MD, RN) or administrative discipline strongly preferred
Minimum of five years of progressive management experience required, preferably in an ambulatory health care setting (Community Health Center experience is strongly preferred)
Strong knowledge of and experience in process improvement and facilitation
Strong analytical, numerical and reasoning abilities, knowledge of health information technology in primary care settings, including design and use of data to improve quality
Preferred
Familiarity with Lean
Benefits
Health and wellness benefits
Tuition reimbursement
Loan forgiveness opportunities
Other appealing benefits
Company
North Shore Community Health
North Shore Community Health is a hospital and health care company.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$0.05MKey Investors
MassDevelopment
2022-05-03Grant· $0.05M
Leadership Team
Margaret Brennan
President and CEO
Amer El-Haddad
Chief Medical Officer
Recent News
2024-12-03
Company data provided by crunchbase