Spartina 449 · 2 weeks ago
Ecommerce Manager- On-Site in Bluffton, SC
Spartina 449 is seeking an E-Commerce Manager to oversee their Shopify online store and ensure a cohesive website experience that drives sales. The role involves managing e-commerce operations, optimizing inventory, enhancing customer experience, and collaborating with various departments to improve operational efficiency.
Responsibilities
Develop and execute site merchandising strategies, optimize navigation/sequencing, and manage inventory levels and product
Collaborate with key stakeholders to optimize product catalog, pricing, promotions, and product launch strategies
Maintain accuracy and consistency across product listings, content, accurate descriptions, and ecommerce product photography
Work closely with IT and warehouse teams to ensure accuracy of stock levels in real time, faked inventory and pre-order
Implement strategies to reduce out-of-stock situations and optimize inventory turnover
Ensure the website is user-friendly and the checkout process is streamlined for optimal customer satisfaction
Support Customer Service team in Ecom initiatives, resolve issues, and deliver a frictionless experience
Analyze sales data, customer behavior, and key performance indicators to identify opportunities for operational improvements and efficiencies
Finance to support forecasts, measurement, and optimization
Drive or actively participate in various strategic digital projects based on findings
Manage vendor relationship with third party Development Agency
Work closely with Development Agency and IT to troubleshoot technical issues related to the website
Collaborate with logistics and customer service teams to improve operational efficiency and resolve any fulfillment challenges
Support Creative Team with overall content integration on website and visual experience execution
Stay current on industry best practices, e-commerce trends, and emerging technologies to enhance online store operations
Identify process improvements and automation opportunities to increase productivity and enhance customer experience
Qualification
Required
5+ years of related E-Commerce or related experience
BA/BS degree in related field
Results focused – sales and performance driven
Ability to organize, prioritize, and thrive in an extremely fast-paced, entrepreneurial, and ever-changing environment that requires flexibility and nimbleness
Excellent interpersonal skills with the ability to develop strong relationships with internal and external teams
Shopify Plus, Google Analytics, and Microsoft Excel experience required