Amdocs · 1 month ago
Technical & Business Operations Agent
USA-MA, Bedford, Burlington (CU)
Full-time
Onsite
New Grad, Entry LevelAmdocs is a leading company in software products and services, dedicated to empowering innovative potential for communication and media experiences. The Technical & Business Operations Agent will serve as the first point of contact for incidents and service requests from end-users.
Big DataCRMCustomer ServiceOutsourcingSoftwareTelecommunications
No H1B
Responsibilities
You will serve as first point of contact for incidents and service requests from end-users
Qualification
Required
Excellent knowledge on windows operating systems
Ability to analyze problem situations and present appropriate solutions
Excellent telephone manner and listening skills
Superior analytical and troubleshooting skills
Documentation skills, excellent verbal and written communication skills
Experience in using MS Office and end-user applications
Preferred
Experience with ticket-handling system is an advantage
Benefits
Health, dental, vision, and life insurance
Paid time off
Sick time
Parental leave
Company
Amdocs
Amdocs is a developer and provider of customer experience systems for communications, media, and entertainment industries.
Founded in 1982
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
unknown2013-01-01Post Ipo Equity
1998-06-19IPO
Leadership Team
Tamar Dagim
Chief Operating Officer & Chief Financial Officer
Haim Amshalom
VP CBE Amdocs Media
Recent News
2026-01-07
2026-01-03
Company data provided by crunchbase