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Golden 1 Credit Union · 13 hours ago

Card Investigations - Card Investigations Program Administrator

Sacramento, CA

Full-time

Onsite

Entry, Mid Level

$70K/yr - $85K/yr

2+ years exp

Golden 1 Credit Union is seeking a Card Investigations Program Administrator to support the Manager of Card Investigations and the Director of Fraud Services. The role involves managing projects related to card investigations, ensuring compliance with regulations, and collaborating with various teams to enhance systems and workflows.

BankingFinanceFinancial Services

Responsibilities

Responsible for maintaining all Card Investigations-related service levels and regulatory requirements are met. This includes providing management updates on internal service levels, KPIs, QA scores and overall health of Card Investigations program

Assist with defining the project scope and objectives for Card Investigations-initiated projects, and promotions and develops detailed work plans, schedules, project estimates, resource plans and status reports, in order to meet the Credit Unions current and future strategic initiatives for Card Investigations, operating expenses, and compliance

Complete research, analysis, and recommendations on system enhancements to improve existing workflows and system navigation

Maintains a thorough understanding of state and federal and regulations related to credit union compliance including bank secrecy and anti-money laundering laws appropriate to the position

Document project activities, follow-up and resolve problem situations, update management on progress and problem situations. Make recommendations to management based on research and analysis results

Participates in project meetings and is responsible for project tracking and analysis for Card Investigations-initiated projects

Responsible for daily system administration tasks that include assigning security permissions, add & modify users, and other related tasks for Visa Online, Dispute System, Case Management, Client Central, Single Point Corrections, and Springboard. Auditing of the current user report for shell additions and/or change. Assist with testing and validation system enhancements

Create/update departmental procedures and assist Retail admin with Branch and Contact Center procedures, FAQ, weekly updates/reminders related to Card Investigations

Assist with RFP responses. Provide cost benefit analysis and proposed responses to various RFP concerns

Perform liaison functions with external contacts, processors, vendors, and associated organizations

Responsible for vendor management and service levels

Assume related responsibilities as required

Interface with programmers on card services initiatives; giving direction on requirements, testing and implementation

Back-up and work in conjunction with the teams Senior Specialist to help assist and lead technicians and Specialist with training and coaching and development opportunities

Lead department project using the project management program in place of a corporate manager

Qualification

Card Services ExperienceAnalytical SkillsProject ManagementCredit Card SystemsMS Project SoftwareOral CommunicationWritten CommunicationIndependent Work