Enterprise Account Manager jobs in United States
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Hatch · 2 days ago

Enterprise Account Manager

positionNew York, NY
timeFull-time
remoteHybrid
senioritySenior Level
date5+ years exp

Hatch is seeking an Enterprise Account Manager to partner with their largest and most complex customers, primarily PE-backed groups managing multiple portfolio brands. The role involves leading multi-brand implementations, managing onboarding project plans, and collaborating with cross-functional teams to ensure customer success and value realization.

Marketing AutomationSaaSSalesSales AutomationSoftware

Responsibilities

Manage the end-to-end onboarding and success lifecycle for enterprise and PE-backed accounts
Build detailed project plans outlining timelines, responsibilities, and deliverables for multi-brand deployments
Oversee integration and data setup across multiple portfolio companies, ensuring consistent configuration
Monitor account health and proactively address adoption gaps or technical issues
Facilitate executive business reviews (QBRs) and deliver strategic recommendations to drive measurable ROI
Build and manage Zapier automations to connect customer systems and automate workflows
Partner with Product and Engineering to troubleshoot API connections and integration challenges
Document all technical workflows and ensure repeatability across brands and regions
Act as project lead for multi-brand or regional implementations
Collaborate with internal teams (Sales, Product, Engineering, Support) to ensure smooth execution
Track milestones, dependencies, and risks, communicating progress clearly to all stakeholders
Manage escalations and coordinate resolution of high-impact issues
Develop success plans that align customer goals with measurable outcomes
Identify opportunities for expansion in product usage, AI adoption, and add-on modules
Partner with the Account Executive and Director of Enterprise CS on renewal and expansion strategies
Build and maintain strong relationships with customer executives and operational leaders

Qualification

ZapierAPI integrationProject managementCustomer SuccessAccount ManagementHubSpotMetabaseExecutive presenceCommunicationOrganizational skills

Required

5–8 years of experience in Customer Success, Account Management, or Implementation roles, including experience with large or multi-brand accounts
Proven success managing enterprise customers with complex technical requirements
Strong project management and organizational skills; able to manage concurrent projects with multiple stakeholders
Excellent communication skills, including executive presence and the ability to lead C-level discussions
Experience using HubSpot and Metabase (or similar BI tools) for account tracking and reporting

Preferred

Familiarity with home services, SaaS, or tech-enabled operations

Company

Hatch

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Glassdoor4.0
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Hatch develops an AI-driven communication platform to help businesses automate sales conversations from one collaborative workspace.
dateFounded in 2016
location
Richmond, Virginia, USA
people-size51-200 employees
web-link
https://www.usehatchapp.com

Funding

Current Stage
Growth Stage
Total Funding
$13.65M
Key Investors
Bessemer Venture PartnersNextView VenturesY Combinator
2021-07-14Series A· $11M
2019-06-06Seed· $2.5M
2019-03-18Pre Seed· $0.15M

Leadership Team

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Bill Violante
Co-Founder
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Chris Bache
Co-Founder
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