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First Onsite Property Restoration · 1 day ago

Service Desk Analyst

Greenwood Village, CO

Full-time

Onsite

Entry, Mid Level

2+ years exp

First Onsite Property Restoration is a company that provides restoration services, and they are seeking a Service Desk Analyst to support their internal IT needs. The role involves troubleshooting technical issues, providing customer support, and maintaining company technology to ensure efficient operations.

CommercialCustomer ServiceIndustrialWater

No H1B

Responsibilities

Support and maintain company technology, including laptops, mobile devices, printers, phones, and software

Troubleshoot and resolve Tier 1 and Tier 2 technical issues; escalate when needed

Provide prompt, courteous support via phone, email, remote tools, and in person

Evaluate and recommend new hardware/software solutions

Deliver A/V support for meetings and provide end-user training as needed

Maintain hardware inventory and assist with equipment setup and deployment

Ensure timely resolution of support requests within defined SLAs, including on-call support when required

Qualification

Service Desk supportTechnical troubleshootingITIL certificationCompTIA A+CompTIA Network+CompTIA Security+Customer serviceEnd-user trainingDocumentation skillsTeam collaboration