Mass General Brigham · 1 month ago
Practice Assistant II
Newton, MA
Full-time
Onsite
Entry Level
$17.36/hr - $24.45/hr
1+ years expMass General Brigham is a not-for-profit organization that supports patient care, research, teaching, and community service. The role involves performing both administrative and clinical functions to support clinical service operations, including scheduling patient appointments, greeting patients, and handling basic clerical tasks.
Health CareHome Health CareMedical
Responsibilities
Perform routine administrative and clerical duties relating to a clinical service or physician practice office
Make patient appointments and maintain appointment records
Greet and assist patients
Answer telephones, assist callers with routine inquiries, and schedule appointments
File materials in patient folders, and print appointment schedules
Process patient billing forms and scan documents to patient medical record/LMR
Call for patient medical records and laboratory test results
Open and distribute unit mail or faxes
Type forms, records, schedules, memos, etc., as directed
May be required to accept co-payments
Handles, screens and/or takes messages related to prior authorizations, provider questions, prescription refills, and test results
Acts as 'Super User' for scheduling, registration and billing systems
Provides assistance and training to others in these areas
May perform more complex or specialized functions (i.e. surgical scheduling, schedule changes/blocking) at more advanced competency level
Qualification
Required
High School Diploma or Equivalent required
Computer skills Microsoft Office
Strong follow up and resolution
Ability to prioritize and manage multiple tasks
Strong patient/customer service skills
Ability to learn new software systems and technology skills
Adjusting actions in relation to others' actions
Preferred
Healthcare experience 1-3 year preferred
Benefits
Comprehensive benefits
Career advancement opportunities
Differentials
Premiums
Bonuses
Recognition programs designed to celebrate your contributions and support your professional growth
Company
Mass General Brigham
Mass General Brigham specializes in providing medical treatments and health diagnostics services.
10001+ employees
H1B Sponsorship
Mass General Brigham has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (77)
2024 (61)
2023 (93)
2022 (70)
2021 (80)
2020 (29)
Funding
Current Stage
Late StageLeadership Team
E
Erin Flanigan
SVP, Human Resources, Community, Specialty Hospital Division
O’Neil A. Britton
Chief Integration Officer, Executive Vice President
Recent News
2026-01-22
2026-01-19
Company data provided by crunchbase